A terrific product!! I bought a set of the Encafire E20 Bluetooth Wireless Headphones from Amazon.co.uk So easy to set up. Great quality and so comfortable, you forget that they are there. And I did need to contact the company directly on a non technical issue, and the quality of service was beyond compare. And NO, I am not being paid to post this review; I am more than capable of scathing comment! I am no music geek, I use this product to listen to Audiobooks from my mobile phone. The charging unit is very well made and the battery life is excellent. In short, very well made, comfortable and great battery life - what's not too like??

E90 failed after a years use and customer service failed me too. I have the E90 Buds and have had left bud issue.I have tried everything others have put forward to help me solve the problem.DOES NOT WORK AT ALL.I have sent ENACFIRE several emails with my consumer number and the issue I have but they have completly ignored my emails.I also had ENACFIRE E60 but they too failed.My E90 only lasted a year I was expecting better customer service from ENACFIRE.I have since after about 20 emails received a response from ENACFIRE and finally got a replacement pair.But after only 4 weeks they to have failed and I have sent around 6 emails with pictures of the box and buds with all the consumer and item numbers but once again no response from ENACFIRE.Its now 20th August and still waiting for a reply.

Problems with ENACFIRE 60 earbuds I bought ENACFIRE 60 earbuds 4 months ago and one of them started to work with a very low volume. I asked the Customer Service and they told me that the earbuds will be replaced as part of the warranty. I am wainting to receive the new ones, but the service seems to me to be really well.

Enacfire buds - Great Service!!! I bought Enacfire buds from Amazon. It's been more than a year. The left bud stopped working. Sent an email to Enacfire customer services. They reply as promised within 24 hours. They asked for the Amazon order number. Could not fix the problem but without asking they sending me a new pair! I will highly recommend this company. just bough Enacfire future & the sound is amazing. Will tell all my mates to buy their products.

Is this company even around anymore? The company just ignores ANY form of communication. Official mail, chat via website, social media. The product wasn't so bad but broke within warranty nonetheless.