E90 failed after a years use and customer service failed me too. I have the E90 Buds and have had left bud issue.I have tried everything others have put forward to help me solve the problem.DOES NOT WORK AT ALL.I have sent ENACFIRE several emails with my consumer number and the issue I have but they have completly ignored my emails.I also had ENACFIRE E60 but they too failed.My E90 only lasted a year I was expecting better customer service from ENACFIRE.I have since after about 20 emails received a response from ENACFIRE and finally got a replacement pair.But after only 4 weeks they to have failed and I have sent around 6 emails with pictures of the box and buds with all the consumer and item numbers but once again no response from ENACFIRE.Its now 20th August and still waiting for a reply.

Good produce, better service, happy customer I ordered ENACFIRE E60 Bluetooth V5.0 Wireless Earbuds with Wireless Charging Case from amazon.com on 10/6/2020. It worked great at the very beginning and after several months the volume became very low even I set it to the maximum. I was lazy and did not contact ENACFIRE at that time. When I finally contacted the customer care group, it's already in the middle of Sept. 2021. I thought it was partially my fault to not try to solve the problem right after, so I asked if they can repair it for me. The representative is very considerate and offers a replacement without any problems. I think the produces are important, but the good service is more important to bring more customers. I think next time when I need electronics I will go with their produces first and recommend them to my friends for sure.

Problems with ENACFIRE 60 earbuds I bought ENACFIRE 60 earbuds 4 months ago and one of them started to work with a very low volume. I asked the Customer Service and they told me that the earbuds will be replaced as part of the warranty. I am wainting to receive the new ones, but the service seems to me to be really well.

Customer for life. Lost my first pair, had them more than a year. The battery life is phenomenal, the sound and noise canceling is perfect. I use them when I’m zoning out while I garden. It’s easy to set up the connection to one and both headphones separately. I’m definitely going to continue to buy their brand. I had some issues regarding shipping, it was UPS not enacfire. When I contacted Enacfire a representative emailed me back in less than 12 hours, sent me all the info I needed and was super kind about the whole thing.

Won't buy anymore My buds lasted a month and then almost no volume. No response from customer support