E60 left ear bud died, warranty not honored E60 left ear bud died after 7 months, within warranty period. Customer service did not honour the warranty and asked me to take the issue up with retailer (Amazon). Looks like this issue occurs quite often. Caveat emptor. Here's their reply, warts and all: "Dear Sir/Madam, We deeply apologize that our product didn't provide a pleasant purchasing experiences for you. We are sorry to let you know that Amazon has closed our account and removed all the products. We are unable to sell the product on amazon anymore. So that unable to replace it with new pair for you. In this issues,it is convenient for you to contact Amazon directly for a refund. Sorry again for the inconvenience. Thank you." Edit: Nice try. The information about my location is totally incorrect. My credit cards have been and continue to be in good order. Their customer service is based in China, and there was never a Scott Green that contacted me. ENACFIRE has been banned from Amazon for buying fake reviews, so go figure. Also, I doubt Amazon's reply would contain grammatical errors such as the incorrect use of prepositions and participles, where infinitives are due. This usually only happens with ESL speakers. Edit2: "Scott" I love your work ethic replying at close to midnight EST. Kudos on your continued misuse of participles. It is easy enough for anyone to Google "ENACFIRE banned", I encourage you to do just that. I actually hadn't realized it until your customer service emailed me (see above). If your brand is still active on Amazon, what is the name of your storefront in Amazon? Why are your products listed there without the ENACFIRE branding and logo?

Fantastic customer care Fantastic customer care, had a problem with one of their products they have solved it in a fabulous way, I am likely to but more stuff from them now, bought the first product some 8 months ago now their stuff is all over the place and working fine for almost a year!

Enacfire buds - Great Service!!! I bought Enacfire buds from Amazon. It's been more than a year. The left bud stopped working. Sent an email to Enacfire customer services. They reply as promised within 24 hours. They asked for the Amazon order number. Could not fix the problem but without asking they sending me a new pair! I will highly recommend this company. just bough Enacfire future & the sound is amazing. Will tell all my mates to buy their products.

Portable, smart and great sound Enacfire headphones have been great, they are so small and compact to carry around with you - and are amazing to wear when travelling as they are wireless! when I wear them for gym they stay in my ear, and don't move which is great for a high intensity workout. E60 is very nice pair of earphones.The first impression was amazing.They look really stylish. Fit in is perfect, they really isolate great. Functionality is just amazing . I would definitely have no hesitation in recommending them. amazing compact carry case and charger that can fit in your pocket

A terrific product!! I bought a set of the Encafire E20 Bluetooth Wireless Headphones from Amazon.co.uk So easy to set up. Great quality and so comfortable, you forget that they are there. And I did need to contact the company directly on a non technical issue, and the quality of service was beyond compare. And NO, I am not being paid to post this review; I am more than capable of scathing comment! I am no music geek, I use this product to listen to Audiobooks from my mobile phone. The charging unit is very well made and the battery life is excellent. In short, very well made, comfortable and great battery life - what's not too like??