E90 failed after a years use and customer service failed me too. I have the E90 Buds and have had left bud issue.I have tried everything others have put forward to help me solve the problem.DOES NOT WORK AT ALL.I have sent ENACFIRE several emails with my consumer number and the issue I have but they have completly ignored my emails.I also had ENACFIRE E60 but they too failed.My E90 only lasted a year I was expecting better customer service from ENACFIRE.I have since after about 20 emails received a response from ENACFIRE and finally got a replacement pair.But after only 4 weeks they to have failed and I have sent around 6 emails with pictures of the box and buds with all the consumer and item numbers but once again no response from ENACFIRE.Its now 20th August and still waiting for a reply.

Absolutely useless company a big scam Absolutely useless company a big scam. I bought a pair of Enacfire f1 as a mate had them mine stopped charging in 6 months but the buds charged in his box so was charging case tried contacting them but no reply bought another pair to charge both sets with one case but in 3 months that charging case stopped charging too sent numerous emails to the company and not had any reply. Avoid this company at all costs the buds were nice but once they break which in my experience with 2 sets are a low quality product and will be soon the guarantee isn’t worth the paper it’s written on

Faulty earpiece I contacted customer service about an issue with one of my G20 earpiece. I'm glad they have offered to send me a replacement. I m grateful for the prompt response.

Disappointing The hadphones stopped working, so I contacted the costumer support and they told me that I would have received a replacement. I never got the replacement and they also stopped answering my emails and my texts. Very unfair since I was also asked to write a review before receiving the new headphones

Scott is very professional and I am not very familiar with these tech stuff at beginning. And when I received the product I don’t even know who to pair up! So I ask for help from their support. Great guy named Scott helped me to get pro at using these earphones.