GREAT PRODUCTS. NON EXISTENT after care support. GREAT PRODUCTS. NON EXISTENT after care support. Such a shame as such a good product but no aftercare support should they go wrong means I wouldn't & won't use again!

Good produce, better service, happy customer I ordered ENACFIRE E60 Bluetooth V5.0 Wireless Earbuds with Wireless Charging Case from amazon.com on 10/6/2020. It worked great at the very beginning and after several months the volume became very low even I set it to the maximum. I was lazy and did not contact ENACFIRE at that time. When I finally contacted the customer care group, it's already in the middle of Sept. 2021. I thought it was partially my fault to not try to solve the problem right after, so I asked if they can repair it for me. The representative is very considerate and offers a replacement without any problems. I think the produces are important, but the good service is more important to bring more customers. I think next time when I need electronics I will go with their produces first and recommend them to my friends for sure.

A terrific product!! I bought a set of the Encafire E20 Bluetooth Wireless Headphones from Amazon.co.uk So easy to set up. Great quality and so comfortable, you forget that they are there. And I did need to contact the company directly on a non technical issue, and the quality of service was beyond compare. And NO, I am not being paid to post this review; I am more than capable of scathing comment! I am no music geek, I use this product to listen to Audiobooks from my mobile phone. The charging unit is very well made and the battery life is excellent. In short, very well made, comfortable and great battery life - what's not too like??

Sketchy company Earbuds worked well until one of them died. I contacted customer support because they were still within the two year warranty, but they made excuses as to why they couldn’t refund me or replace the earbud (They claimed their funds were frozen by Amazon for example. This doesn’t make any sense) This is the last time I purchase earbuds that are not name brand.

Is this company even around anymore? The company just ignores ANY form of communication. Official mail, chat via website, social media. The product wasn't so bad but broke within warranty nonetheless.