A terrific product!! I bought a set of the Encafire E20 Bluetooth Wireless Headphones from Amazon.co.uk So easy to set up. Great quality and so comfortable, you forget that they are there. And I did need to contact the company directly on a non technical issue, and the quality of service was beyond compare. And NO, I am not being paid to post this review; I am more than capable of scathing comment! I am no music geek, I use this product to listen to Audiobooks from my mobile phone. The charging unit is very well made and the battery life is excellent. In short, very well made, comfortable and great battery life - what's not too like??

Faulty earpiece I contacted customer service about an issue with one of my G20 earpiece. I'm glad they have offered to send me a replacement. I m grateful for the prompt response.

Enacfire Bad Service I have been emailing, calling and texting for two weeks because I need a new charging cable. NO RESPONSE.

Sketchy company Earbuds worked well until one of them died. I contacted customer support because they were still within the two year warranty, but they made excuses as to why they couldn’t refund me or replace the earbud (They claimed their funds were frozen by Amazon for example. This doesn’t make any sense) This is the last time I purchase earbuds that are not name brand.

Fantastic customer care Fantastic customer care, had a problem with one of their products they have solved it in a fabulous way, I am likely to but more stuff from them now, bought the first product some 8 months ago now their stuff is all over the place and working fine for almost a year!