E60 left ear bud died, warranty not honored E60 left ear bud died after 7 months, within warranty period. Customer service did not honour the warranty and asked me to take the issue up with retailer (Amazon). Looks like this issue occurs quite often. Caveat emptor. Here's their reply, warts and all: "Dear Sir/Madam, We deeply apologize that our product didn't provide a pleasant purchasing experiences for you. We are sorry to let you know that Amazon has closed our account and removed all the products. We are unable to sell the product on amazon anymore. So that unable to replace it with new pair for you. In this issues,it is convenient for you to contact Amazon directly for a refund. Sorry again for the inconvenience. Thank you." Edit: Nice try. The information about my location is totally incorrect. My credit cards have been and continue to be in good order. Their customer service is based in China, and there was never a Scott Green that contacted me. ENACFIRE has been banned from Amazon for buying fake reviews, so go figure. Also, I doubt Amazon's reply would contain grammatical errors such as the incorrect use of prepositions and participles, where infinitives are due. This usually only happens with ESL speakers. Edit2: "Scott" I love your work ethic replying at close to midnight EST. Kudos on your continued misuse of participles. It is easy enough for anyone to Google "ENACFIRE banned", I encourage you to do just that. I actually hadn't realized it until your customer service emailed me (see above). If your brand is still active on Amazon, what is the name of your storefront in Amazon? Why are your products listed there without the ENACFIRE branding and logo?

Enacfire buds - Great Service!!! I bought Enacfire buds from Amazon. It's been more than a year. The left bud stopped working. Sent an email to Enacfire customer services. They reply as promised within 24 hours. They asked for the Amazon order number. Could not fix the problem but without asking they sending me a new pair! I will highly recommend this company. just bough Enacfire future & the sound is amazing. Will tell all my mates to buy their products.

Problems with ENACFIRE 60 earbuds I bought ENACFIRE 60 earbuds 4 months ago and one of them started to work with a very low volume. I asked the Customer Service and they told me that the earbuds will be replaced as part of the warranty. I am wainting to receive the new ones, but the service seems to me to be really well.

GREAT PRODUCTS. NON EXISTENT after care support. GREAT PRODUCTS. NON EXISTENT after care support. Such a shame as such a good product but no aftercare support should they go wrong means I wouldn't & won't use again!

Disappointing The hadphones stopped working, so I contacted the costumer support and they told me that I would have received a replacement. I never got the replacement and they also stopped answering my emails and my texts. Very unfair since I was also asked to write a review before receiving the new headphones