Beware of Toshiba tech support Beware of Toshiba tech support. On Friday April 4 my Toshiba laptop would not connect to my network although three other non-Toshiba devices connected as they always had. A call to Toshiba technical support resulted in a $199.99 charge and around an hour of fiddling with both my laptop and modem by two technicians, including a senior technician. When they were done none of my devices would connect to the network and I had been provided with an incorrect diagnosis: that the wifi radio was turned off. Fortunately, a technician at my ISP was able to undo the damage and fix the original problem in about five minutes. It is too bad that I paid for annual support since I will throw the laptop in the trash before I let Toshiba technicians near it again.

Great TV & company I purchased a Toshiba Fire TV about a year ago and I am completely satisfied with it. I did have a problem with the remote after a few days. I contacted Toshiba support and the rep set up a replacement immediately. The new remote arrived three days later. The TV quality in all aspects has been great. Picture, sound... I would be confident recommending Toshiba to anyone.

Hung up on me I got a message that my Toshiba SSD (not laptop, but the SSD inside it) was nearing imminent failure. I'm very tech savvy and know that each individual SSD vendor has their own utilities for testing their own drives. I was unable to find anything on Toshiba's website so I called Customer Support to ask - and after the person rambling on and on in poor broken english, ignoring my question and just continuing on with his script ... he finally just hung up on me. It was a pretty simple question - the answer was yes or no - do you have software available for me to test your drive. Loser customer support, loser rep. Poorly done Toshiba.

Badly engineered GR-R39MD refrigerator We bought a GR-R39MD refrigerator on May 2014 from CSH branch in Kedah state. From day we noticed that the freezer doesn't freeze properly it took 3 days to start freezing and water always overflow under fridge. I called the support and their guy only came to adjust the position of the heater and ofocurse water kept flowing out. After 3 years Ice started accumulating in the freezer compartment and at certain point the refrigerator doesn't cool the food anymore and many times food will turn bad. When we called the support, we got the feeling that they don't really care. They asked for money just to come and inspect although was still under warranty. We resorted to defrosting accumulated Ice manually from time to time which started every 8 weeks and now reached every 10 days and as u can imagine it is a pain in the ass that every Toshiba buyer will face. Good h.... Toshiba, this is our last Toshiba in our house.

Toshiba customer support is horrible spent 14 hours over 2 days with their support 888-933-0322 and after paying $69.95 they completely miss diagnosed my keyboard problems as a hardware problem and contact service center to replace keyboard. They also provided a part #, After a 2minute call to a service center they said to power down the computer pull battery and reinstall and reboot. Wow, keyboard is fully functional. THEY WILL NOT REFUND MY $$$> Good bye Toshiba!