Hung up on me I got a message that my Toshiba SSD (not laptop, but the SSD inside it) was nearing imminent failure. I'm very tech savvy and know that each individual SSD vendor has their own utilities for testing their own drives. I was unable to find anything on Toshiba's website so I called Customer Support to ask - and after the person rambling on and on in poor broken english, ignoring my question and just continuing on with his script ... he finally just hung up on me. It was a pretty simple question - the answer was yes or no - do you have software available for me to test your drive. Loser customer support, loser rep. Poorly done Toshiba.

I just called to day with an issue and … I just called today with an issue and was going to pay the $20 fee but they out source through India and I had to repeat myself 3 times and my laptop started to die on me. The problem is with my charging port I believe. Then, when I told her she is not understanding my problem she said now I understand.????????? I told her if she can send me to customer care in the U.S. and she said there is none. ????? So, I said you know what never mind my laptop is dying and I wasted 20 minutes just repeating what I said. She tried then get my serial number to charge me and I said no thank you and hung up. Worst customer service support I have ever experienced. I will never buy another Toshiba again in my lifetime.

Toshiba customer support is horrible spent 14 hours over 2 days with their support 888-933-0322 and after paying $69.95 they completely miss diagnosed my keyboard problems as a hardware problem and contact service center to replace keyboard. They also provided a part #, After a 2minute call to a service center they said to power down the computer pull battery and reinstall and reboot. Wow, keyboard is fully functional. THEY WILL NOT REFUND MY $$$> Good bye Toshiba!

Nothing but lies I was promised a refund for the $400 air conditioner I bought that stopped working almost immediately. A refund never came. After sending dozens of emails asking for an update, they finally replied and blamed me for “lack of information” although I had originally sent everything they asked for - all of my contact info, my receipt, proof of purchase, serial number. They asked for the exact same documentation and I provided it again. I was then promised a refund that would arrive in 7-10 business days. I was unsurprised when that cheque never came. Now they are back to their old tricks of simply ignoring me. Do not buy Toshiba products unless you enjoy throwing money away and being lied to.

All that probably somewhat tries to… All that probably somewhat tries to compete with Chinese brands, for that you really need to make some effort as you can really see. I am still somewhat happy with my old Toshiba laptop but I do assume it's just not that good of what it used to be.