Do not buy an outdoor TV from this company! We purchased an Overview Cosmos 50" outdoor TV in July 2017. It took a long time to arrive (came from China I think) and when installed immediately had condensation problems behind the front screen. Evervue said this was normal - really - on a supposedly waterproof TV?! Then 14 months after we bought it, the sound failed. After taking the TV off the wall to investigate (hoped the audio out cable had come loose), I discovered there was no sound at all (including internal speakers). Replacing the TV on the wall, I reconnected the HDMI and low and behold - the picture had now also failed. I contacted Evervue support 3 times by email and they took a long time to respond. Their telephone number just goes to voicemail. Eventually replied but no solution was offered, not even for a chargeable repair. £2,500 utterly wasted on a TV that has never worked properly since we bought it. Poor quality product and a terrible service. Evervue Reply - Firstly, your company may be incorporated in the USA, but like countless others, your operations appear to be entirely in China. It took 5 weeks for you to deliver it to my home in the UK and all of your "support" is provided from China. As other reviewers have commented, it takes a lot of time and several attempts to solicit any response from your support people and then you face a series of mindless "troubleshooting" questions over days by email - one question at a time implying user error. At no point - ever - did Evervue offer any sensible advice (first time anyone from your company suggested the Android box (which by the way is not the problem) or offer to repair the TV free or at a charge. What I did get and very quickly was an email threatening me with legal action from Evervue if I did not take down my negative reviews. I did my homework on the reviews I found from your "thousands of satisfied customers" on Google and they were fakes created by or for Evervue. It seems like other reviewers here have had a similar experience to me but you are now employing the same tactics of writing responses to their reviews blaming the customer. Instead, try actually talking to your dissatisfied customers about their experiences and trying to help them. Finally, the outdoor TV's you sell are installed in completely sealed aluminium and plastic cases. There are no user-serviceable parts and a TV engineer I had look at mine said that the only way to access the components that had failed on it was to cut open the case thereby losing the moisture resistance and even then he doubted it could be economically fixed. In brief, when it fails for any reason you have two options - to ship it back to China for a repair at who knows what cost or scrap it. Not much of a choice for a product that cost £ thousands!

Cosmos TV not fit for purpose The Cosmos TV we received is not fit for purpose and is very poor quality. We requested a refund and no one wants to talk to you. Evervue please respond….

Terrible experience. Do not buy from them If I could i would give it 0. This company is terrible. Its really bad. They send me a product that never worked, for three months they asked me to replace cables, open panels, send pictures and videos, and never worked. Then, when asked for a refund they stop responding. There is not customer support line, they take days to weeks to respond- and then they stop responding. Its a matter of time until there is classaction against them. My purchased was just a terrible experience. They are just terrible. I spend three months following their instructions in trying to fix this mirror- never worked. When asked for a refund- they get extremely rude and stop responding. As a Military veteran this has cause so many headaches. I'll take any help out there against this company. DO not buy from this company.

I got exactly what I expected I got exactly what I expected. Beautiful mirror with a tv. The clarity of the tv is outstanding. Great communication throughout the entire process. Jackie quickly responded to my emails when I had a question. The packaging was unbelievable. There was no way this unit was going to be damaged during shipping.

Arrogant, legally questionable Arrogant. I was interested in buying one of their TVs from abroad. When I had a question their local office (Netherlands) referred me to the US. My concern was that their terms and conditions violated local laws. Specifically that a remote control was not covered by the product warranty (it is, the law covers the entire product including accessories). When I pointed this out they refused to look into it and were adamant that they were correct and I was not (I am, I checked with our consumer’s society where I’m a member). I can’t tell you whether or not to do business with these people. But I can tell you that you will face this kind of attitude if something goes wrong. Als reading their responses and (alleged) legal threats in response to reviews… made me buy from a competitor.