I installed the MirrorVue mirror TV for Client I installed the MirrorVue mirror TV for a project that I was working on and our client is very happy with the product! Well deserved 5-star rating from us!

Defective Products and Zero Customer Support We purchased 3 mirrors and 2 of the mirrors were defective. We attempted to communicate with the company and despite hiring specialized engineering support, Evervue REFUSED to refund or support our requests. I have numerous photos of the defective wiring. I can provide emails from the "owner" who refused to provide any support. We have reached out to Evervue president and local representatives and they refuse to provide service. We even engaged a law firm to help us pursue a claim but have no way to reach them out of the country. I have invoices and photos we have shared of the issues but can't paste them all to this review. I'm happy to upload or talk with any Evervue representative! -Why you are rejecting the business' response Evervue’s response is NOT accurate. The installer has NOT changed the wiring configuration; the installer actually labelled all wires when the mirrors were initially removed from the box and in receiving such poor customer response troubleshooted to get the mirrors lights to turn on. We can provide multiple affidavits, under oath, that the installer has not changed the wiring. In fact, the wiring, we believe was DEFECTIVE from the start. We have provided photos of the issue. Evervue states that “all is good and resolved now”. THAT IS NOT TRUE. NOTHING HAS BEEN RESOLVED AND WE HAVE CONTINUED TO EMAIL EVERVUE AND RECEIVED NO REPLY. My most recent email to Evervue is attached. Evervue states “the mirrors will work great” --- on the contrary, the mirror lights DO NOT WORK. We are not satisfied and want to return all 3 mirrors for a full refund unless we get an English speaking technical support manger to CALL our TEAM --- we have spent literally dozens of hours on having professionals attempt to get this mirrors operational and have had ZERO support. The correct lay out of the wires DOES NOT fix the issues we have faced. The lights do NOT work. The debris in the largest mirror is STILL there. We have engaged the electrician, the architect, the contractor and numerous specialty subcontractors, and all have confirmed the mirrors are defective. We proposed that Evervue send a new controller and dimmer (mostly price) and we could ask our team to attempt to use those parts, but otherwise we have NO clue why these mirrors are NOT working. The largest mirror which has a LIGHT that actually DOES turn on is defective because it has DEBRIS inside the mirror frame. Pictures of this issues have been forwarded to Evervue. And still no response. -Mention any additional concerns you would like the business to address. As previously stated (also in the email attached) we propose (1) Evervue have their legal team contact me directly, (2) Evervue send alternative controller and dimmer and we could attempt to have those parts installed to see if that is the issue, (3) send us 3 boxes and we will ship ALL three mirrors to the USA showroom for a full refund. Please NOTE that Evervue has skirted even addressing the debris which is INSIDE the frame on the largest mirror. Again, we have encouraged HUMAN interaction and replacement parts --- so far Evervue has only sent “blaming” emails that inaccurately claim this is our installer’s fault! Evervue has taken NO responsibility. Latest email attached> Our TEAM of professional have encouraged Evervue to send replacement parts (including controller and dimmer) to see if perhaps that could help. We have been more than generous in soliciting their help but they refuse to provide Our TEAM of professional have encouraged Evervue to send replacement parts (including controller and dimmer) to see if perhaps that could help. We have been more than generous in soliciting their help but they refuse to provide -If applicable, please send me any documents that support your rebuttal statement

I have ordered from Evervue a few times… I have ordered from Evervue a few times over the past years, customized LED mirrors. Their sales team helps with the ordering process which is quick, efficient, and very easy. The shipment was delayed on two occasions but overall a pleasant experience and reliable supplier.

Do not buy an outdoor TV from this company! We purchased an Overview Cosmos 50" outdoor TV in July 2017. It took a long time to arrive (came from China I think) and when installed immediately had condensation problems behind the front screen. Evervue said this was normal - really - on a supposedly waterproof TV?! Then 14 months after we bought it, the sound failed. After taking the TV off the wall to investigate (hoped the audio out cable had come loose), I discovered there was no sound at all (including internal speakers). Replacing the TV on the wall, I reconnected the HDMI and low and behold - the picture had now also failed. I contacted Evervue support 3 times by email and they took a long time to respond. Their telephone number just goes to voicemail. Eventually replied but no solution was offered, not even for a chargeable repair. £2,500 utterly wasted on a TV that has never worked properly since we bought it. Poor quality product and a terrible service. Evervue Reply - Firstly, your company may be incorporated in the USA, but like countless others, your operations appear to be entirely in China. It took 5 weeks for you to deliver it to my home in the UK and all of your "support" is provided from China. As other reviewers have commented, it takes a lot of time and several attempts to solicit any response from your support people and then you face a series of mindless "troubleshooting" questions over days by email - one question at a time implying user error. At no point - ever - did Evervue offer any sensible advice (first time anyone from your company suggested the Android box (which by the way is not the problem) or offer to repair the TV free or at a charge. What I did get and very quickly was an email threatening me with legal action from Evervue if I did not take down my negative reviews. I did my homework on the reviews I found from your "thousands of satisfied customers" on Google and they were fakes created by or for Evervue. It seems like other reviewers here have had a similar experience to me but you are now employing the same tactics of writing responses to their reviews blaming the customer. Instead, try actually talking to your dissatisfied customers about their experiences and trying to help them. Finally, the outdoor TV's you sell are installed in completely sealed aluminium and plastic cases. There are no user-serviceable parts and a TV engineer I had look at mine said that the only way to access the components that had failed on it was to cut open the case thereby losing the moisture resistance and even then he doubted it could be economically fixed. In brief, when it fails for any reason you have two options - to ship it back to China for a repair at who knows what cost or scrap it. Not much of a choice for a product that cost £ thousands!

Terrible experience. Do not buy from them If I could i would give it 0. This company is terrible. Its really bad. They send me a product that never worked, for three months they asked me to replace cables, open panels, send pictures and videos, and never worked. Then, when asked for a refund they stop responding. There is not customer support line, they take days to weeks to respond- and then they stop responding. Its a matter of time until there is classaction against them. My purchased was just a terrible experience. They are just terrible. I spend three months following their instructions in trying to fix this mirror- never worked. When asked for a refund- they get extremely rude and stop responding. As a Military veteran this has cause so many headaches. I'll take any help out there against this company. DO not buy from this company.