Cosmos TV not fit for purpose The Cosmos TV we received is not fit for purpose and is very poor quality. We requested a refund and no one wants to talk to you. Evervue please respond….

No Response From Evervue - Yet Again Evervue emailed me stating they would not provide assistance unless I removed a negative review from Trustpilot. I refused. Evervue then posted to Trustpilot stating they had never heard of me and could I provide purchase details. I have provided them with proof of purchase, order number and receipt. They then asked for contact details so they could resolve my issue "personally". I provided them with my email and telephone number. Unsurprisingly Evervue have not made contact. This is a company that expends much effort in trying to appear responsible and professional, presumably to get more sales, while completely ignoring requests for help, providing zero product support and blaming customers for any operating faults. This company does not deserve your money. Whatever you do, DO NOT BUY FROM EVERVUE.

I regret deeply my bought at EVERVUE When I bought 2 qaio smart mirrors I thought that was my best decision, but unfortunately the mirrors never worked properly since day 0, I sent some mails, videos with explanation of the problem which weren’t downloaded, and they never gave me a solution for the problem . So when I wrote them to express my frustration they threatened to close my account , (for that they answer not for giving a solution), now I have two expensive mirrors that are unuseful like tv’s and that I want to return but they have never sent me the instructions to return ,I’m waiting for .

I have ordered from Evervue a few times… I have ordered from Evervue a few times over the past years, customized LED mirrors. Their sales team helps with the ordering process which is quick, efficient, and very easy. The shipment was delayed on two occasions but overall a pleasant experience and reliable supplier.

Worst customer service i have ever seen After weeks of trying to get something serious out off the technical support group, i get answers like, use the button to turn on and off the tv. For an issue that the tv resets instead of turns off whenever i push it. The tv looks nice, but the wifi reception is so bad compared to all other items in the same room that i had to put a wifi repeater next to the Tv. The adapter makes a sound when the tv is turned off. And the apps are so so. Apparently my provider spectrum doesn’t even make an app for this platform. So all in all, still waiting for decent support , not a happy customer at all. Would like to be taken seriously. UPDATE: after placing this feedback above I was informed by mail (finally) that only if I removed all negative feedback they could start solving issues (and something about having to be humble to get any help...again no name or contact details). I informed them I’d prefer seeing the fix first. After this I simple got ignored like i had been before. I do not believe there is an actual support team with any tech knowledge in the company. Simple delay until it goes away tactics. My recco, stay away from this ‘company’.