Incompetence runs rampant at this company. I used to buy a lot of items from mwave in the past. However bad customer service, business procedures and wait times have taken it's toll. I will never recommend mwave again and would much rather pay a premium to another company that values it's customers. To put things into perspective it took mwave staff over 45 minutes to retrieve a mouse that I had bought. This trend is also not a one off.

Ordered monitor, not delivered, no refund for 3 months (at least) I ordered a monitor online at the beginning of November (it's February now). I never received the monitor, nor a refund. I contacted customer service twice, both times was assured that the issue would be resolved. It was not resolved. The tickets were closed and I was ignored further. I've just raised my third customer service request. Who knows if I'll ever get my money back? Robbery.

Selling Used Product AS NEW ONE! BAD BAD BAD I recently made a purchase on their online site. they provided with second hand item that had hair inside. i made full payment however the product arrived as a used/ or tested product that was definitely not new. reported them to accc. never again Mwave.

Two Weeks ago Two Weeks ago, order two monitors, Found out today that they cant supply and was purchased two weeks before the End of the Financial Year for a reason. Should have read all these other review first as this is so annoying.

Be warned - service is pathetic. Ordered 4 x RAM chips from Mwave. A somewhat urgent requirement but expecting the usual 'in the post a day or 2 later' as is the case with every other online supplier. Placed an order on 13th. Four days later order status is still "processing". No phone number to contact them. Their chat is merely a bot that can't answer anything.