Extremely poor processing times and Customer Service I placed an order on the 22/07/2021 and 7 days later it's still processing. Contacted support numerous times and have been told different stories. Was also told my order had been forwarded to the warehouse with high priority on two occasions. Yet my order is yet to be sent. On the website it says 1-2 processing days, yes I can understand that due to the lockdown there may be some delays however a week gone by and my order still hasn't processed? Don't recommend ordering from here unless you're willing to wait a long time.

Incompetence runs rampant at this company. I used to buy a lot of items from mwave in the past. However bad customer service, business procedures and wait times have taken it's toll. I will never recommend mwave again and would much rather pay a premium to another company that values it's customers. To put things into perspective it took mwave staff over 45 minutes to retrieve a mouse that I had bought. This trend is also not a one off.

Useless Failed to deliver goods within the specified time. (One low range GPU) $189 AUD order was cancelled. Still haven't received refund over 3 days. Avoid this site and headache, Scorptec or Austin computers are highly recommended

Do yourself a favour, avoid these cowboys like the COVID! The only reason they get any stars is because the person on the online chat actually replied to me. I cancelled my order because it took them 4 days to do precisely nothing after taking my money. (Order processing for the entire time although their site claims that items which are in stock at Mwave process within 24hrs.) Do yourself a favour, go to Scorptech instead, slightly more expensive, but at least you know they will stick to their their word. Avoid these cowboys like the COVID!

Way too slow and scummy restocking… Way too slow and scummy restocking policy Ordered online, every part was listed as in-stock, ordered for in-person pickup. 2 days later, no communication, no reply to ticket, order _still_ isn't ready, half the parts as still 'unallocated'. Was going to cancel the order and get it elsewhere, when I find they want to charge a 20% (!) re-stocking policy for all the 'allocated' parts (Note: these parts have never left their warehouse, but they still want to charge 20% to cancel an undelivered order!) Learned my lesson: Will have to continue waiting for this one, but never again. I recommend other people take their business to places that have less scummy policies and don't lie about parts clearly not being in-stock.