Selling Used Product AS NEW ONE! BAD BAD BAD I recently made a purchase on their online site. they provided with second hand item that had hair inside. i made full payment however the product arrived as a used/ or tested product that was definitely not new. reported them to accc. never again Mwave.

Can't even ship correct Item... Bought a mouse Pad that took a few weeks to arrive, only for it to be the complete wrong mouse pad. Now have to return the mouse pad on my own effort before I can get what I ordered in the first place. laughably unprofessional and a waste of time, would not recommend!

Faulty GPU Faulty GPU, refusal to accept it's been faulty since I purchased it, over 2 months ago. I already have proof to show it's been repaired previously, and it has failed again. DON'T DO IT. They say they refund/repair on their FAQs, but it's rubbish, over a week waiting and still no progress to admit my GPU isn't working the way it should be.

Ordered monitor, not delivered, no refund for 3 months (at least) I ordered a monitor online at the beginning of November (it's February now). I never received the monitor, nor a refund. I contacted customer service twice, both times was assured that the issue would be resolved. It was not resolved. The tickets were closed and I was ignored further. I've just raised my third customer service request. Who knows if I'll ever get my money back? Robbery.

The service here is terrible The service here is terrible! You can't call them which is insane, plus, when something is shown as in stock and one orders click n collect, it can take days to get that email needed to go pick it up! They need to revamp their customer service and allow customers to actually call them.