great problem resolutiom -- Purchased a refurbished MS Surface Pro… Purchased a refurbished MS Surface Pro that was supposed to come with a keyboard and pen. Arrived a few days before expected and the pen was in the box but no keyboard. I contacted Woot and within 12 hours had a response offering a free return or a $30 credit. I asked for the credit but noted that a replacement keyboard from Amazon would cost me $44 and asked for a $44 credit. Within 4 hours had a response and a $50 credit. I'm very satisfied.

The order hadn't shipped after 15 days The order hadn't shipped after 15 days. Repeated phone calls resulted in the same response, "delay is the result of technical issues". I was given various ship dates, but none were realized. Customer Service does NOT exist. They DO NOT care.

Woot is owned by Amazon and useless and… Woot is owned by Amazon and useless and is an example of support-less online sales. I cannot create a woot account, only login using my Amazon Prime account credentials which is says are incorrect. I have tried all options, multiple browsers (3), cleared history, cache etc. all to no avail. I cannot access Woot customer service because I cannot login. Amazon support (once you find out how to reach them) is clueless, they have never even heard of Woot.

Horrible shipping practice. Woot charges $5 for shipping regardless of the item's size or weight. It then uses USPS parcel select (one of the slowest ways to ship things known to man) which can take up to 14 days. That's in addition to the 2-3 days wait while the item is "preparing for shipment." It's hard to fathom how a company owned by Amazon (who has arguably the best shipping policies) can be sloppy.

Fewer Discounts and the Woot Monkey Nonsense As a Prime member, I've purchased plenty of items via Woot and received free shipping. As I write this in April 2022, however, Woot's discount prices are increasingly rare. Some nearly identical items are more expensive than on Amazon, often without accompanying reviews. Today, a whole page of "gardening" items was shockingly pricey -- items such as garden gnomes, rain-drip chains and bags of flower bulbs, the latter of which Home Depot offers for a cheaper cost. I was willing to endure the Woot monkey nonsense for potential discounts, but low prices are increasingly rare.