Absolutely horrific customer support Absolutely horrific customer support. I spent $200 on plugins during their cyber sale and they didn't show up in my library. Can't get a human on the phone and just got a response from the ticket I opened on 12/4 saying they can't service the ticket.

UAD customer support is absolutely horrible UAD customer support is absolutely horrible. All you can deal with is the Bot that tells you the same thing over and over that didn't help. I put in a support ticket and still no help. I got a response from that damn Bot again. I spent a lot of money at this company and to receive such cruddy support is not acceptable.

Excellent customer service If you purchase a plugin make sure your email address is the one that is registered to your iLOK manager otherwise your product will be stuck in the Guest Cloud which is very annoying. There is no way to merge this account to the one with my iLok email address. I will update review to a full five star if this matter is resolved within 31 days which is pretty fare. (update) They sorted it out promptly i'm over the moon. Apollo Twin Soundcard is on my priorities list. Thanks UA

Absolutely horrible experience! That was a swift experience with this company. They did not only solved my issue (automated customer service), but furthermore didn't allow me to download my product (a set of VST plugins) stating that the token I have was already redeemed! How could it be redeemed if the software designed to redeem you provide is not responsive? Absolutely horrible experience!

Lexicon reverb plugin license absolute snafu I bought the Lexicon reverb plugin. I cannot use it, but the installation stepped through the licensing through the iLock cloud, instead of normal, without forewarning (otherwise I would not have bought it), but i don't have nor want a dongle; the company will not cancel the license and issue a refund. This is outright theft, in my opinion, very shabby customer relations in cahoots with Plugin Boutique. So I have a supposedly activated license but the VST will not properly load into Ableton Live, and I can't expunge it from my iLock either. Very, very poor.