UA Universal Audio Plugins are the best Pro choice ! IMO, Universal Audio is the leading Audio Plugin Software Developer for Professional Mixing and Mastering Engineers and Musicians. Their customer support is second to none. Their products are State of the Art! If you are serious and new to recording music, RESEARCH UA before you waste your time and hard earned cash. They aren't cheep, but you'll save in the long run. You'll end up at UA either way anyway. Just an FYI for those of you looking to Trust pilot. Best of Luck, - G. Kevin Gilroy

UAD customer support is absolutely horrible UAD customer support is absolutely horrible. All you can deal with is the Bot that tells you the same thing over and over that didn't help. I put in a support ticket and still no help. I got a response from that damn Bot again. I spent a lot of money at this company and to receive such cruddy support is not acceptable.

Absolutely horrible experience! That was a swift experience with this company. They did not only solved my issue (automated customer service), but furthermore didn't allow me to download my product (a set of VST plugins) stating that the token I have was already redeemed! How could it be redeemed if the software designed to redeem you provide is not responsive? Absolutely horrible experience!

I have submitted 2 support tickets and… I have submitted 2 support tickets and I only got 1 stupid robot answer with links to articles totally unrelated to the problem which I clearly spelled out in my tickets. The only number you can call hangs up on you after telling you to submit a ticket. This is supposed to be professional equipment. It should have professional support. But it doesn't. I'm fed up!

Pro quality products made by passionate people! I've been using their hardware and software for years. The few occasional problems have been dealt with quickly and efficiently. They are there to make our lives making music easier, more enjoyable and doing so with the highest quality. Thank you UA!