Some of the best out there I have used UAD plugins and hardware for many years now, and can absolutely say that it is some of the very best out there. Customer support is not the best I have experienced, but not as terrible as some make them out to be here. They always reply and try their best to solve any problem you have...but sometimes they just don't seem to be able to fix them. But somehow I have always managed to find a remedy, and keep on rocking. For a seasoned professional like me, no other company makes re-creations of familiar hardware like UAD ...and in many cases the same brand name made the originals. The new addition of native versions has really boosted the usefulness and capacity a lot...so cheers for that! The new addition of instruments is great...and some of them like the Waterfall organ and Rhodes, are the best I have heard. Lately the prices have become very reasonable...so that's a + too.

I have submitted 2 support tickets and… I have submitted 2 support tickets and I only got 1 stupid robot answer with links to articles totally unrelated to the problem which I clearly spelled out in my tickets. The only number you can call hangs up on you after telling you to submit a ticket. This is supposed to be professional equipment. It should have professional support. But it doesn't. I'm fed up!

Plugin quality is great, hardware quality not the best, marketing model is terrible See title. I really hope that companies with this obvious money-grabbing attitude (like UAD) will soon realise they'd be better of just focussing on product quality and good customer support. I sold my UAD hardware and I'm better of with hardware by another brand. Regarding software they're quite good, so hopefully UAD will focus on developing and maintaining this and offering it in a more fair (stable), less fun-fair alike system/webshop.

I have had this for 3 years and still sucks and poor support From the moment I bought the product it was dysfunctional. There is no way to contact support besides long back and forth email threads that take up to much time. Your products are thousands of dollars and you can't invest in support? You guys suck and are absolutely the worst company. Your support bot is crap and I design them for businesses for a living and they are actually helpful. Your articles and help videos don't go over hard resets and I spent over 5 hours testing everything out. I bought a new cable too. I have had this for over 3 years now and I have to say this product is trash. It has great sound but is highly unreliable.

Definitely selling my Apollo for a reliable brand Definitely selling my apollo twin for something else due to the nonexistent customer service. These are some of the most expensive interfaces and plugins on the planet but there's no customer service. I payed for the spark subscription but the ua.connect.app won't open. The only part about this entire situation that went smoothly is when they charged my debit card. It was immediate and no problems whatsoever when taking my money. I can't wait until I get rid of this thing. Don't believe the Apollo hype. Purchase you something more reliable.