Terrible support I finally decided to buy a UA native plugin, and so wish I hadn't. In order to even install the plugin you have to use UA Connect, which doesn't work. I've raised a support ticket but had no response other than the automated "we've received your support request". I'll be demanding a full refund and will never touch UA with a barge pole ever again. Hopeless.

I have had this for 3 years and still sucks and poor support From the moment I bought the product it was dysfunctional. There is no way to contact support besides long back and forth email threads that take up to much time. Your products are thousands of dollars and you can't invest in support? You guys suck and are absolutely the worst company. Your support bot is crap and I design them for businesses for a living and they are actually helpful. Your articles and help videos don't go over hard resets and I spent over 5 hours testing everything out. I bought a new cable too. I have had this for over 3 years now and I have to say this product is trash. It has great sound but is highly unreliable.

Scam company I purchased an UAD-2 and some plugins, but now I cannot even login to my account. Also the quality of the plugins has become worse. Think twice before dealing with this company.

Unhelpful to a fault I just want to say UA are really helpful, speedy in their response times with customers & always informative to prospective customers. I WANT to say that, but unfortunately I can’t, because I think the complete opposite! Sarcastic, arrogant & apathetic! Won’t ever be buying from them!

UAD customer support is absolutely horrible UAD customer support is absolutely horrible. All you can deal with is the Bot that tells you the same thing over and over that didn't help. I put in a support ticket and still no help. I got a response from that damn Bot again. I spent a lot of money at this company and to receive such cruddy support is not acceptable.