Absolutely horrible experience! That was a swift experience with this company. They did not only solved my issue (automated customer service), but furthermore didn't allow me to download my product (a set of VST plugins) stating that the token I have was already redeemed! How could it be redeemed if the software designed to redeem you provide is not responsive? Absolutely horrible experience!

Plugin quality is great, hardware quality not the best, marketing model is terrible See title. I really hope that companies with this obvious money-grabbing attitude (like UAD) will soon realise they'd be better of just focussing on product quality and good customer support. I sold my UAD hardware and I'm better of with hardware by another brand. Regarding software they're quite good, so hopefully UAD will focus on developing and maintaining this and offering it in a more fair (stable), less fun-fair alike system/webshop.

I like UA! This five star is for Drew, the UA ninja! Thanks you for all the help along my journey! Also huge thanks to all the support agents(Sam, Greg etc.) making my experience using UAD products smooth and easy!

Scam company I purchased an UAD-2 and some plugins, but now I cannot even login to my account. Also the quality of the plugins has become worse. Think twice before dealing with this company.

What has happened to this company?!? I don't want to leave this review, have had the apollo for years and have purchased more plugins than I like to admit. Recently signed up for their UA Connect Service & literally nothing has worked for over a month, plugins no longer even show up in my DAW, the UA Connect app never connects and their support takes WEEKS to respond. Unbelievable, it's not like they're a cheap company, how is your support SO AWFUL? Happy to revise my review If You Get Your Sh*! Together!