Purchased $4500+ Miele washer dryer set… Purchased $4500+ Miele washer dryer set with stacking drawer. Never sent drawer, $249. Wouldn't respond in email or by phone. Set worthless without stacking drawer. Then when I waited through their purposeful labyrinth of phone service, they were "back ordered". Probably back ordered when I ordered originally. I will stop card payment, they can come pick them up. Plan B. This company SUCKS!

Terrible company Terrible company. They failed to deliver the double ovens I paid upfront for- then tried to make me give them a credit card authorization for an amount they could not tell me for delivery. When I expressed having hesitation for a blank authorization to charge me, they said I could cancel my order if they keep 35 percent of the 4500 I paid! What! I have never had such a horrible customer service experience. It’s scary. Buyer beware. Please go anywhere else! Like anywhere….

My complaint is not so much with AJ… My complaint is not so much with AJ Madison but with the Samsung refrigerators they sell. I bought a French door that is now out of warranty and has water/ice constantly under the crisper drawers. This is a KNOWN ISSUE with this refrigerator, and Samsung has a class action lawsuit based on this and other issues. Think twice before buying one or you will regret it.

Let Irakli help you! I needed a cooktop & wall oven fast for an earlier than expected install and Irakli did an amazing job! He found me just what I needed in my price range and made sure whatever he suggested was available for immediate shipping. He was so knowledgeable about the products and was very professional.Will definitely call him when I need the rest of the appliance.

AJ Madison AAA CUSTOMER SERVICE!! AJ Madison’s customer service in my experience was AAA. There were issues with my order, due to me entirely. First I ordered the wrong range then I didn’t do my diligence checking out the replacement range and missed some damage. AJM never gave up on me. They continued to work with me until I received the range I wanted. Everyone I encountered at AJM treated me with kindness and respect. in my estimation AJM went over and above to make sure I was a satisfied customer!!! I would not hesitate for a moment to highly recommend AJ Madison as a company to do business with.