Capt. Shawn
GBPurchased $4500+ Miele washer dryer set… Purchased $4500+ Miele washer dryer set with stacking drawer. Never sent drawer, $249. Wouldn't respond in email or by phone. Set worthless without stacking drawer. Then when I waited through their purposeful labyrinth of phone service, they were "back ordered". Probably back ordered when I ordered originally. I will stop card payment, they can come pick them up. Plan B. This company SUCKS!
Q MORA
GBAnyone crazy enough to order from AJ… Anyone crazy enough to order from AJ Madison should make sure that when replacing an appliance for a new one that ALL Measurements triple confirm. We order a new Bosch range to replace an Bosch range. The new appliance is off by 1”. We contact AJ Madison for a return and they said to us that the return/replace will trigger a 30% of the cost. So let’s say $2,300 + $300delivery + $100 installing will cost us over $700 to return the appliance. That’s simply PREDATORY PRACTICES in my opinion. Stay away from this company
jon McGinley
GBBought an undercount fridge from… Bought an undercount fridge from Ajmadison and I can honestly say it’s been a horrible experience. The freezer door was broken and took 6 weeks to get a technician to repair. The fridge door is also sagging with the technician could not adjust. Now I am waiting for another technician to come out and see if he can repair. Ajmadison’s customer service is appalling. Do not buy an Applicance from these people if it’s faulty they don’t care. Go somewhere else anywhere else do not buy from these people.
Kateryna Kochetkova
GBTERRIBLE TERRIBLE CUSTOMER SERVICE TERRIBLE TERRIBLE CUSTOMER SERVICE. Most reviews are written as part of promotion. Order placed a month ago, took 2 weeks to ship, another week to even schedule a delivery only to have it cancelled and yet to be re-scheduled (while appliances are in the warehouse in the same city). Every time we call they are coming up with different excuses while our window of delivery ends today.
Maurice Lichy
GBBad, Bad, Bad, Very Bad Terrible company very frustrating have to deal with them the delivery company they use that is supposed to be solid and is as liquid as water they are the worst and it's no coincidence since AJ Madison is no better. So, beware and avoid AJ Madison and their delivery service AM Delivery. Bad, Bad, Bad, Very Bad.