AJ Madison AAA CUSTOMER SERVICE!! AJ Madison’s customer service in my experience was AAA. There were issues with my order, due to me entirely. First I ordered the wrong range then I didn’t do my diligence checking out the replacement range and missed some damage. AJM never gave up on me. They continued to work with me until I received the range I wanted. Everyone I encountered at AJM treated me with kindness and respect. in my estimation AJM went over and above to make sure I was a satisfied customer!!! I would not hesitate for a moment to highly recommend AJ Madison as a company to do business with.

Bought an undercount fridge from… Bought an undercount fridge from Ajmadison and I can honestly say it’s been a horrible experience. The freezer door was broken and took 6 weeks to get a technician to repair. The fridge door is also sagging with the technician could not adjust. Now I am waiting for another technician to come out and see if he can repair. Ajmadison’s customer service is appalling. Do not buy an Applicance from these people if it’s faulty they don’t care. Go somewhere else anywhere else do not buy from these people.

expensive cooktop I ordered an expensive cooktop, which arrived totally smashed. It was a hassle to get this reordered, 3 months later the 2nd one arrived totally smashed. The issue was it was being packaged with no padding and it's a glass topped cook-top. The 3rd replacement arrived last week (9 months after the 1st order) and it was completely smashed. The customer service manager was to get back to me to see if something could be done. I never heard back. Beware of this company-hard to get any service and their shipping policy is horrendous and they refuse to do anything about it. DO NOT USE AJ Madison. Hours of time lost, hundreds of dollars in phone calls trying to resolve-nothing.

Terrible company Terrible company. My wife spent over $4000 on a stove, which the salesman told her that it was complete, the legs were attached and it was "no assembly required". BS, this was a DIY project (plus it was in a massive wooden crate which had to be disassembled, which she was told the delivery company would open it up to be sure no damage.. they didn't), LOTS of assembly, including picking up and supporting a 200+ lb stove to assemble the legs. No way 2 senior citizens could do this, I complained and a day later they called back and say the delivery company would come back and install the legs (10-15 minute job) for $225. Never believe ANYTHING they say. The product is beautiful (ILVE stove) but the customer service sucks big time.

They are the worst They are the worst. I ordered a full kitchen. The refrigerator was missing as werethe dishwasher panels. I called and no one ever got back to me I knew there was a reason that the man at the Fischer Paykel showroom suggested I use PC Richards