false marketing zero customer service Poor customer service. Passes everything to the vendor. I purchased a stainless steel built in refrigerator vs. panel ready refrigerator from them and it was misclassified. It was not only panel ready but basically I had to assemble the refrigerator. Aj Madison played dumb and refused to try to even attempt to rectify. I’m considering a class action lawsuit if nothing else, to warn consumers. They are worse than a drop ship company. A drop shipper would at least intervene on the consumer end.

We JUST worked with John Pereira @ AJ… We JUST worked with John Pereira @ AJ Madison. What a great experience! I doubt that shopping for appliances (in our case, a difficult to replace refrigerator) is on the top of anyone's list as a fun thing to do an Sunday afternoon. However, John made it an amazing day. He was patient, knowledgable, friendly, and helpful to the max. And he knows how to make things work in the city, as well. I'd dealt with AJ Madison once before and had a positive experience. This was stellar. Thank you John! Thank you! I'll be recommending you and your firm to all of my friends moving forward.

TERRIBLE TERRIBLE CUSTOMER SERVICE TERRIBLE TERRIBLE CUSTOMER SERVICE. Most reviews are written as part of promotion. Order placed a month ago, took 2 weeks to ship, another week to even schedule a delivery only to have it cancelled and yet to be re-scheduled (while appliances are in the warehouse in the same city). Every time we call they are coming up with different excuses while our window of delivery ends today.

Let Irakli help you! I needed a cooktop & wall oven fast for an earlier than expected install and Irakli did an amazing job! He found me just what I needed in my price range and made sure whatever he suggested was available for immediate shipping. He was so knowledgeable about the products and was very professional.Will definitely call him when I need the rest of the appliance.

expensive cooktop I ordered an expensive cooktop, which arrived totally smashed. It was a hassle to get this reordered, 3 months later the 2nd one arrived totally smashed. The issue was it was being packaged with no padding and it's a glass topped cook-top. The 3rd replacement arrived last week (9 months after the 1st order) and it was completely smashed. The customer service manager was to get back to me to see if something could be done. I never heard back. Beware of this company-hard to get any service and their shipping policy is horrendous and they refuse to do anything about it. DO NOT USE AJ Madison. Hours of time lost, hundreds of dollars in phone calls trying to resolve-nothing.