The company is unresponsive to emails The company is unresponsive to emails. I have emailed them multiple times without getting a response. I have purchased 3 cordless vacuums from them and will not purchase another product as their customer service is lacking. Do yourself a favor and look at another brand.

I purchased a vacuum with a warranty I purchased a vacuum with a warranty. The vacuum was amazing but only lasted a few months. Trying to get a new vacuum from a paid protection plan from this company is damn near impossible. The vacuum brush roll stopped spinning. The issue is the electric not the brush roll but they refuse to send me are placement vacuum even when it’s under the manufacturer warranty and I paid for extra coverage. Terrible customer service.

Moosoo RT40 Short Battery Life - No Replacement Purchased 4/21 from Amazon. Battery life now down to 20 minutes runtime max. Customer service says replacement battery no longer available. No help on a 3rd party alternate battery. Really, with a 2 year old product ? Would never buy another Moosoo product. 12/7/23 UPDATE: For those interested in a 3rd party replacement battery, the following Cameron Sino battery will work. Search Amazon for: "Cameron Sino Battery for Liectroux C30B C30B 2D C30B 2D WiFi Robot Vacuum Cleaner Midea M4 PN:Liectroux MD-C30B 2600mAh I installed it in my RT40 and the runtime is now back to normal.

Reimbursed for shipping . Thank you for reimbursing g the shippi g. Glad to be done with this. The vac is great. I have one and sent one to my sister. Highly recommend it. Good for cars and pet hair a No free shipping. After having my order shipped to the wrong address I tried twice to get a mailing label to redirect it. After 2 trying twice I gave up. Today I paid UPS 25.63 to get my order to the correct address. Customer service was very nice but did nothing.

RIPOFF! Moosoo Air Fryer Purchased Moosoo Air Fryer. Before warranty expired it died. Contacted company who stated warranty would replace air fryer but never happened. After many emails saying it was Amazon's responsibility, would I take a reduced refund, etc, etc I was basically told "Tough Luck!" I am unable to located a mailing address in the USA that I could send small claims action too. A friend of mine bought the same air fryer with the same result.