Absolute garbage Absolute garbage! Only used it a hand full of times on hard wood floors and the motor quit. I contacted customer service, no help at all!! Would not one time good will vacuum. Apparently the motor is a known problem. They sell the motors separately yet they are out of stock. GO FIGURE! P.S. the USA@imoosoo dot com email address is not USA at all. actually Chinese. Buyer beware!

Unable to contact them for return Bad quality product. When I tried to contact them to return it within a day of receiving it, they are unresponsive. I have tried calling and emailing multiple times

Excellent product and customer service I bought a moosoo vacuum from Amazon last year. 8 months later the hose connector to the body was broken… contacted the company since it has a one year warranty. The part was out and told it will be shipped once available. ( I was little skeptical, be honest… ). Received a brand new vacuum within a week! Professional communication, emails were promptly answered. I am extremely happy with the product ( light weight and does a great job for everyday easy pickup) and excellent customer service. Definitely will get another one, but cordless. Oh, the plug in version, which is the one I purchased, has a LONG cord. Just FYI.

Highly recommend! I just started using this around the house and it’s been fantastic. The battery lasts a long time.I live in a condo with hardwood and area rugs. This vacuum is perfect for that environment. I think it picks up things off the floor and rug adequately. What makes it convenient is cordless, it helps a lot when I clean my house from one room to another so that I don’t have to plug in over and over again. Perfect for me. Love.

Poor quality product and no willingness to honor advertised warranty The cordless stick vacuum stopped working soon after first being used. The company did not honor the warranty. This appears to be a common experience among other buyers. Beware.