Excellent product and customer service I bought a moosoo vacuum from Amazon last year. 8 months later the hose connector to the body was broken… contacted the company since it has a one year warranty. The part was out and told it will be shipped once available. ( I was little skeptical, be honest… ). Received a brand new vacuum within a week! Professional communication, emails were promptly answered. I am extremely happy with the product ( light weight and does a great job for everyday easy pickup) and excellent customer service. Definitely will get another one, but cordless. Oh, the plug in version, which is the one I purchased, has a LONG cord. Just FYI.

Absolute garbage Absolute garbage! Only used it a hand full of times on hard wood floors and the motor quit. I contacted customer service, no help at all!! Would not one time good will vacuum. Apparently the motor is a known problem. They sell the motors separately yet they are out of stock. GO FIGURE! P.S. the USA@imoosoo dot com email address is not USA at all. actually Chinese. Buyer beware!

Don't buy a moosoo!! Unfortunately as so many others I found customer service completely unacceptable. The cordless S2 vacuum I purchased had the filter missing, but I didn't realize it until I watched a You Tube video how to take the dust cup off. So I thought I could find the filter online and buy it. This vacuum has no parts available to buy anywhere. So I emailed moosoo 3 times and called and waited on hold forever. As others have stated, there was no response whatsoever. Since I bought it through Walmart, they contacted moosoo for me and promised a reply within 48 hours. But again no response, so I will be contacting Walmart's customer service again. Moosoo obviously doesn't stand behind their products at all, do not buy a moosoo. A waste of money and time. At this point I will be demanding my money back in the light of their lack of response and the fact parts are not available for this vacuum.

GARBAGE SERVICE for a product that doesn't last!!! Took company 5 months to act on my inquiry which was 2 months before the warranty expired. They finally sent me a new battery because it would not charge properly. After the unit still would not charge, they refused to help. DISGUSTING SERVICE!!!!!

Highly recommend! I just started using this around the house and it’s been fantastic. The battery lasts a long time.I live in a condo with hardwood and area rugs. This vacuum is perfect for that environment. I think it picks up things off the floor and rug adequately. What makes it convenient is cordless, it helps a lot when I clean my house from one room to another so that I don’t have to plug in over and over again. Perfect for me. Love.