BEWARE OF THIS COMPANY Terrible company to do business with. Vacuum Cleaner broke within 6 months. Company did not stand behind warranty. They offered to replace it after I sent a video, however, they claimed they were out of stock and didn't expect shipment for a few months. They would not give me my money back so I could purchase a replacement. Amazon took it back at a considerable financial loss.

Buyer beware, nice packaging doesn't cut it After 3 months of careful use the battery in my Moosoo -8G rotrary shaver, purchased by myself from Walmart, would no longer hold a charge.The 120 AC volt power pack was putting out the correct 8 volts DC and with no signs of damage I contacted customer service by email. I included the Walmart order number, photos of the box and unit and serial number tag, repeated the serial number, and twice gave a clear description of the problem. A lady in their customer service named Anna and I next conversed 4 times in email, her only replies being repeated nonsensical requests for "videos of the defect" and assurances that the claim would then be honored. I should have checked this review website before buying it, is too late now.....Richard Golek, Pinellas Park, Fl

Excellent product and customer service I bought a moosoo vacuum from Amazon last year. 8 months later the hose connector to the body was broken… contacted the company since it has a one year warranty. The part was out and told it will be shipped once available. ( I was little skeptical, be honest… ). Received a brand new vacuum within a week! Professional communication, emails were promptly answered. I am extremely happy with the product ( light weight and does a great job for everyday easy pickup) and excellent customer service. Definitely will get another one, but cordless. Oh, the plug in version, which is the one I purchased, has a LONG cord. Just FYI.

Don't buy a moosoo!! Unfortunately as so many others I found customer service completely unacceptable. The cordless S2 vacuum I purchased had the filter missing, but I didn't realize it until I watched a You Tube video how to take the dust cup off. So I thought I could find the filter online and buy it. This vacuum has no parts available to buy anywhere. So I emailed moosoo 3 times and called and waited on hold forever. As others have stated, there was no response whatsoever. Since I bought it through Walmart, they contacted moosoo for me and promised a reply within 48 hours. But again no response, so I will be contacting Walmart's customer service again. Moosoo obviously doesn't stand behind their products at all, do not buy a moosoo. A waste of money and time. At this point I will be demanding my money back in the light of their lack of response and the fact parts are not available for this vacuum.

Vacuum was just what I needed Vacuum was just what I needed. Like other reviews, I find that it works great on hardwood and is still effective on carpet but not 100%. Perfect for grabbing to clean up a mess quickly. Would definitely recommend if looking for an affordable, effective, cordless vacuum.