I originally started with their service… I originally started with their service when they went under the name Altice and they were using sprint’s and AT&T. They now lease T-Mobile’s towers. Their signal and customer service have improved greatly. I have their 20gig, unlimited talk/text plan and I’m quite satisfied with it. I feel I made the right choice.

Nothing is Optimum about Optimum Optimum by far is the absolute worst cell phone provider I have ever had. All agents are overseas and you cannot get an agent within the United States. The level of customer service is deplorable. Had I known this I would not have signed up with Optimum. Week 1 I logged more that 16 hours trying to get issues resolved from data to voicemail. It's been a nightmare. Do your homework. Make sure you have representatives who are in the U.S. the customer service will be better.

Easy Internet Connection! Marquis at The Cascades,Tyler, Texas I had absolutely no problems with my Optimum representative in providing all the service & billing questions as as well as scheduling at first earliest date. Chad Marr represented Optimum. The installer, Benjamin Roberts, was prompt, courteous, knowledgeable and kind. They both have pride and happiness in their work. The complete transaction was flawless. I did call Optimum customer service and spoke with Anan to verify the time/date. She was exceptional listener, patience and very helpful. She answered all my questions.

I have had the worst customer service… I have had the worst customer service I've ever received. After 6 weeks of answering the same questions over and over, receiving assurance that my service had been repaired. Sending me to Samsung who remotely evaluated my phone to be fine. They finally decided that the problem was with the service of my callers and I should tell them they needed to get service with their provider. Last straw was following directions of their tech left me with 2 phones that wouldn't work. After a few days of working things out I finally transferred to STRAIGHT TALK 3 days into my service period. My final bill is covering another 26 days of service. In fact I hadn't had service for the previous 6 weeks, however that is policy and CAN'T be adjusted. Just one last frustrating interaction with this inadequate and incapable company.

Completely TRASH Completely TRASH! Horrible le support and less the mediocre service. Saving $20-$30 is not worth bundling up. Can't get a password sent to me via email because there customer service is close, and before they Reply: YES MY EMAIL IS CORRECT!!!!! Going back to At&t when I wake up to begin my day ( by the way, I work the PM's shift) so this why I'm posting this at 4am in the morning.