cancellation money grab Customers should know that when you are ready to cancel your service make sure you do it a day BEFORE the end of you billing cycle. If you cance even one day after the new billing cycle begins, you’ll be charged for an entire month, even if you return all your equipment and you have a receipt to prove it. They charged me an additional $200 AFTER my service was canceled.

New Bern, NC Customer Service Sara and Andrew at the New Bern, NC location were amazing! They answered all our questions and helped us select the best phones. Thank you for remaining patient with us non-tech people in your explanations. We will tell everyone about our wonderful experience.

Completely TRASH Completely TRASH! Horrible le support and less the mediocre service. Saving $20-$30 is not worth bundling up. Can't get a password sent to me via email because there customer service is close, and before they Reply: YES MY EMAIL IS CORRECT!!!!! Going back to At&t when I wake up to begin my day ( by the way, I work the PM's shift) so this why I'm posting this at 4am in the morning.

Threats of Collection after cancelling Mobile service with clear balance The rep demanded that I pay off my balance before my service could be canceled. So, I paid off the balance, and the rep canceled my service. However, I've continued to receive bills and have been warned that my service would be suspended. Subsequently, the warning letter has turned into threats that my bills would be sent to collections if I still don't pay. What a horrible, incompetent, and scary service!

Easy Internet Connection! Marquis at The Cascades,Tyler, Texas I had absolutely no problems with my Optimum representative in providing all the service & billing questions as as well as scheduling at first earliest date. Chad Marr represented Optimum. The installer, Benjamin Roberts, was prompt, courteous, knowledgeable and kind. They both have pride and happiness in their work. The complete transaction was flawless. I did call Optimum customer service and spoke with Anan to verify the time/date. She was exceptional listener, patience and very helpful. She answered all my questions.