Optimum Mobile is the WORST company Optimum Mobile is the WORST company! First, they get the address entirely wrong on my account. 2nd, was told if I didn’t like the mobile service I could cancel anytime. I kept it for a month, didn’t want it anymore. Called, cancelled. Got a bill for the following month. Called, I TOLD THEN THE ACCOUNT WAS CANCELLED THE PREVIOUS MONTH ALREADY! Was told, “yes, it’s, no more bills.” ANOTHER bill came for the next month! I called AGAIN, cancelling FOR THE 3RD TIME! They charged me for 2 months, when I canceled 3 months prior! They told me some BS LIE, that “one (of my many!) calls dropped during the canceling, and they tried calling back.” That’s a complete LIE! BUYER BEWARE! Don’t use this crappy mobile service if you don’t have to! Verizon, T-mobile…anything is better than their crappy service. Ohhh, and how interesting, Optimum Mobile, you’re now in a class-action lawsuit for fraudulent charges!!!!! OPTIMUM. MOBILE. IS. GARBAGE!!! PROCEED WITH CAUTION, IF YOU PROCEED AT ALL!

Internet good Customer Care the worst! The internet service is the best that is offered here in Lufkin, TX but the customer service is way below par. I will not be using any other service due to this.

Threats of Collection after cancelling Mobile service with clear balance The rep demanded that I pay off my balance before my service could be canceled. So, I paid off the balance, and the rep canceled my service. However, I've continued to receive bills and have been warned that my service would be suspended. Subsequently, the warning letter has turned into threats that my bills would be sent to collections if I still don't pay. What a horrible, incompetent, and scary service!

I have had the worst customer service… I have had the worst customer service I've ever received. After 6 weeks of answering the same questions over and over, receiving assurance that my service had been repaired. Sending me to Samsung who remotely evaluated my phone to be fine. They finally decided that the problem was with the service of my callers and I should tell them they needed to get service with their provider. Last straw was following directions of their tech left me with 2 phones that wouldn't work. After a few days of working things out I finally transferred to STRAIGHT TALK 3 days into my service period. My final bill is covering another 26 days of service. In fact I hadn't had service for the previous 6 weeks, however that is policy and CAN'T be adjusted. Just one last frustrating interaction with this inadequate and incapable company.

Completely TRASH Completely TRASH! Horrible le support and less the mediocre service. Saving $20-$30 is not worth bundling up. Can't get a password sent to me via email because there customer service is close, and before they Reply: YES MY EMAIL IS CORRECT!!!!! Going back to At&t when I wake up to begin my day ( by the way, I work the PM's shift) so this why I'm posting this at 4am in the morning.