cancellation money grab Customers should know that when you are ready to cancel your service make sure you do it a day BEFORE the end of you billing cycle. If you cance even one day after the new billing cycle begins, you’ll be charged for an entire month, even if you return all your equipment and you have a receipt to prove it. They charged me an additional $200 AFTER my service was canceled.

Little regard for customer of 22 years Terrible customer servcie, new customers are offered $35 per month, yet as a customer of 22 years, I cannot get this rate. While I did get a discount from $117 month fot $97, it is a far cry from internet service (have it and it is working great) that is faster and half the price. Now on the phone with customer service and waiting 30 minutes on hold to cancel -- really! Hope this message is read by Optimum management team to realize that this level of service can only have a negative impact on your business. So many other terrible reviews!

Terrible Cell Phone Service, Great Wi-Fi The service at the location was great, but the service from the Optimum Cell Phone is horrible. I was offered a package deal on cell phone service when I purchased the Optimum Wi-fi. Being retired the $15 per month I would save by switching from Pure Talk to Optimum phone service sounded like a good deal - $10 off wi-fi and $5 off cell phone service. This, even though I was only getting 1 gig with Optimum whereas I has 2 Gigs with Pure Talk which gave me 5 star service. Bad mistake. Just a few things about Optimum: No ringing when I make a call, just silence until someone answers or a voicemail message. I called Optimum and also went by their office. Neither could do anything about it. No icon letting me know if I have VM. When I call VM, the first thing is to enter my passcode which is not easy to do. I have to hit the numbers just right or I get the same instructions over and over until I hang up, because if you miss it the first time, you get no more chances to get it right. If and when I get it right, a long message follows. Then the VM. Then a long message on all the options. Again, hitting an option number sometimes will never work. There are some more problems with VM. Also, when I get a VM followed by options (as to listen to the VM, delete and redo, etc.), it does not respond to my option, just keeps repeating until I hang up. I do not believe I can do a conference call. It was easy with Pure Talk, but I find no way to do a conference call with Optimum. Etc. To sum it up, the cell phone service is terrible. However, the wi-fi is fantastic.

Unable to set up visual voice mail Unable to set up visual voice mail. Went to Optimum Store, said they couldn't help cal *611 for help which didn't work so I went to online chat for 2 1/2 hours still no visual voice mail. Was going to switch our other phones from Verizon. Not switching after such terrible customer service.

I switched to Optimum Mobile in hopes… to save a few dollars. I switched to Optimum Mobile in hopes of saving a few dollars as I'm on a fixed income and my internet/phone service had increased by $22/month. They gave me a $5 discount per month on my internet/phone if I took their $25/month mobile plan as opposed to AT&T $65/month. It wasn't even a full week and already they were sending me text messages to up my service for more money. When I inquired about these text messages the agent stated those were only suggestions and that nothing would happen with my service. Today my service tanked and I have nearly ZERO bandwidth using the mobile data. BACK TO AT&T...!