Same poor customer service as always. The company for the longest time has had the most unbelievably worst customer service. I would say it's actually how their trained. Crap attitude training how to give crap attitude to customer base! Doesnt matter if connecting or disconnecting. And your responses are a joke, especially after all these years. Changing the name hasn't helped either!

I originally started with their service… I originally started with their service when they went under the name Altice and they were using sprint’s and AT&T. They now lease T-Mobile’s towers. Their signal and customer service have improved greatly. I have their 20gig, unlimited talk/text plan and I’m quite satisfied with it. I feel I made the right choice.

I switched to Optimum Mobile in hopes… to save a few dollars. I switched to Optimum Mobile in hopes of saving a few dollars as I'm on a fixed income and my internet/phone service had increased by $22/month. They gave me a $5 discount per month on my internet/phone if I took their $25/month mobile plan as opposed to AT&T $65/month. It wasn't even a full week and already they were sending me text messages to up my service for more money. When I inquired about these text messages the agent stated those were only suggestions and that nothing would happen with my service. Today my service tanked and I have nearly ZERO bandwidth using the mobile data. BACK TO AT&T...!

Unable to set up visual voice mail Unable to set up visual voice mail. Went to Optimum Store, said they couldn't help cal *611 for help which didn't work so I went to online chat for 2 1/2 hours still no visual voice mail. Was going to switch our other phones from Verizon. Not switching after such terrible customer service.

cancellation money grab Customers should know that when you are ready to cancel your service make sure you do it a day BEFORE the end of you billing cycle. If you cance even one day after the new billing cycle begins, you’ll be charged for an entire month, even if you return all your equipment and you have a receipt to prove it. They charged me an additional $200 AFTER my service was canceled.