Derrick R.
GBCompletely TRASH Completely TRASH! Horrible le support and less the mediocre service. Saving $20-$30 is not worth bundling up. Can't get a password sent to me via email because there customer service is close, and before they Reply: YES MY EMAIL IS CORRECT!!!!! Going back to At&t when I wake up to begin my day ( by the way, I work the PM's shift) so this why I'm posting this at 4am in the morning.
Carol Ann
GBEasy Internet Connection! Marquis at The Cascades,Tyler, Texas I had absolutely no problems with my Optimum representative in providing all the service & billing questions as as well as scheduling at first earliest date. Chad Marr represented Optimum. The installer, Benjamin Roberts, was prompt, courteous, knowledgeable and kind. They both have pride and happiness in their work. The complete transaction was flawless. I did call Optimum customer service and spoke with Anan to verify the time/date. She was exceptional listener, patience and very helpful. She answered all my questions.
Teresa Grant
GBNew Bern, NC Customer Service Sara and Andrew at the New Bern, NC location were amazing! They answered all our questions and helped us select the best phones. Thank you for remaining patient with us non-tech people in your explanations. We will tell everyone about our wonderful experience.
Pissed in Tyler
GBImpossible to give a lower rating than… Impossible to give a lower rating than 1 star. Internet constantly dropping connection. Customer Service chat techs are smart -alecks that threaten you if questions them. Infrastructure of the network here is ancient and should have been replaced long ago. Guess is 10+yr old equipment. They do not want to provide better service only because there are no other options at this time, so they put the screws to their customers .
Larry Z
GBUnable to set up visual voice mail Unable to set up visual voice mail. Went to Optimum Store, said they couldn't help cal *611 for help which didn't work so I went to online chat for 2 1/2 hours still no visual voice mail. Was going to switch our other phones from Verizon. Not switching after such terrible customer service.