cancellation money grab Customers should know that when you are ready to cancel your service make sure you do it a day BEFORE the end of you billing cycle. If you cance even one day after the new billing cycle begins, you’ll be charged for an entire month, even if you return all your equipment and you have a receipt to prove it. They charged me an additional $200 AFTER my service was canceled.

Completely TRASH Completely TRASH! Horrible le support and less the mediocre service. Saving $20-$30 is not worth bundling up. Can't get a password sent to me via email because there customer service is close, and before they Reply: YES MY EMAIL IS CORRECT!!!!! Going back to At&t when I wake up to begin my day ( by the way, I work the PM's shift) so this why I'm posting this at 4am in the morning.

Little regard for customer of 22 years Terrible customer servcie, new customers are offered $35 per month, yet as a customer of 22 years, I cannot get this rate. While I did get a discount from $117 month fot $97, it is a far cry from internet service (have it and it is working great) that is faster and half the price. Now on the phone with customer service and waiting 30 minutes on hold to cancel -- really! Hope this message is read by Optimum management team to realize that this level of service can only have a negative impact on your business. So many other terrible reviews!

Optimum Mobile is the WORST company Optimum Mobile is the WORST company! First, they get the address entirely wrong on my account. 2nd, was told if I didn’t like the mobile service I could cancel anytime. I kept it for a month, didn’t want it anymore. Called, cancelled. Got a bill for the following month. Called, I TOLD THEN THE ACCOUNT WAS CANCELLED THE PREVIOUS MONTH ALREADY! Was told, “yes, it’s, no more bills.” ANOTHER bill came for the next month! I called AGAIN, cancelling FOR THE 3RD TIME! They charged me for 2 months, when I canceled 3 months prior! They told me some BS LIE, that “one (of my many!) calls dropped during the canceling, and they tried calling back.” That’s a complete LIE! BUYER BEWARE! Don’t use this crappy mobile service if you don’t have to! Verizon, T-mobile…anything is better than their crappy service. Ohhh, and how interesting, Optimum Mobile, you’re now in a class-action lawsuit for fraudulent charges!!!!! OPTIMUM. MOBILE. IS. GARBAGE!!! PROCEED WITH CAUTION, IF YOU PROCEED AT ALL!

Nothing is Optimum about Optimum Optimum by far is the absolute worst cell phone provider I have ever had. All agents are overseas and you cannot get an agent within the United States. The level of customer service is deplorable. Had I known this I would not have signed up with Optimum. Week 1 I logged more that 16 hours trying to get issues resolved from data to voicemail. It's been a nightmare. Do your homework. Make sure you have representatives who are in the U.S. the customer service will be better.