Little regard for customer of 22 years Terrible customer servcie, new customers are offered $35 per month, yet as a customer of 22 years, I cannot get this rate. While I did get a discount from $117 month fot $97, it is a far cry from internet service (have it and it is working great) that is faster and half the price. Now on the phone with customer service and waiting 30 minutes on hold to cancel -- really! Hope this message is read by Optimum management team to realize that this level of service can only have a negative impact on your business. So many other terrible reviews!

Optimum Mobile is the WORST company Optimum Mobile is the WORST company! First, they get the address entirely wrong on my account. 2nd, was told if I didn’t like the mobile service I could cancel anytime. I kept it for a month, didn’t want it anymore. Called, cancelled. Got a bill for the following month. Called, I TOLD THEN THE ACCOUNT WAS CANCELLED THE PREVIOUS MONTH ALREADY! Was told, “yes, it’s, no more bills.” ANOTHER bill came for the next month! I called AGAIN, cancelling FOR THE 3RD TIME! They charged me for 2 months, when I canceled 3 months prior! They told me some BS LIE, that “one (of my many!) calls dropped during the canceling, and they tried calling back.” That’s a complete LIE! BUYER BEWARE! Don’t use this crappy mobile service if you don’t have to! Verizon, T-mobile…anything is better than their crappy service. Ohhh, and how interesting, Optimum Mobile, you’re now in a class-action lawsuit for fraudulent charges!!!!! OPTIMUM. MOBILE. IS. GARBAGE!!! PROCEED WITH CAUTION, IF YOU PROCEED AT ALL!

If there was negative stars I would use… If there was negative stars I would use that. My 91 yr old mother called to get 500 mbps internet service and was duped into a 1 gig internet and mobile plan - she needed neither and the salesperson completely took advantage of her. I called and emailed multiple times and they still charged her and went so far as to schedule an installation. After being transferred several times, I was transferred to a very helpful gentleman named William in redemptions who was able (I hope) to cancel the service. Now I am being told the refund will take 45 days. This is a complete scam- they charged her card within minutes of the initial call and even though I called and she called to cancel within 90 minutes. I am going to petition her retirement facility to switch away from Optimum asap and move to a more reputable company that doesn't prey on senior citizens.

Nothing is Optimum about Optimum Optimum by far is the absolute worst cell phone provider I have ever had. All agents are overseas and you cannot get an agent within the United States. The level of customer service is deplorable. Had I known this I would not have signed up with Optimum. Week 1 I logged more that 16 hours trying to get issues resolved from data to voicemail. It's been a nightmare. Do your homework. Make sure you have representatives who are in the U.S. the customer service will be better.

I originally started with their service… I originally started with their service when they went under the name Altice and they were using sprint’s and AT&T. They now lease T-Mobile’s towers. Their signal and customer service have improved greatly. I have their 20gig, unlimited talk/text plan and I’m quite satisfied with it. I feel I made the right choice.