Easy Internet Connection! Marquis at The Cascades,Tyler, Texas I had absolutely no problems with my Optimum representative in providing all the service & billing questions as as well as scheduling at first earliest date. Chad Marr represented Optimum. The installer, Benjamin Roberts, was prompt, courteous, knowledgeable and kind. They both have pride and happiness in their work. The complete transaction was flawless. I did call Optimum customer service and spoke with Anan to verify the time/date. She was exceptional listener, patience and very helpful. She answered all my questions.

Unable to set up visual voice mail Unable to set up visual voice mail. Went to Optimum Store, said they couldn't help cal *611 for help which didn't work so I went to online chat for 2 1/2 hours still no visual voice mail. Was going to switch our other phones from Verizon. Not switching after such terrible customer service.

Nothing is Optimum about Optimum Optimum by far is the absolute worst cell phone provider I have ever had. All agents are overseas and you cannot get an agent within the United States. The level of customer service is deplorable. Had I known this I would not have signed up with Optimum. Week 1 I logged more that 16 hours trying to get issues resolved from data to voicemail. It's been a nightmare. Do your homework. Make sure you have representatives who are in the U.S. the customer service will be better.

Internet good Customer Care the worst! The internet service is the best that is offered here in Lufkin, TX but the customer service is way below par. I will not be using any other service due to this.

Little regard for customer of 22 years Terrible customer servcie, new customers are offered $35 per month, yet as a customer of 22 years, I cannot get this rate. While I did get a discount from $117 month fot $97, it is a far cry from internet service (have it and it is working great) that is faster and half the price. Now on the phone with customer service and waiting 30 minutes on hold to cancel -- really! Hope this message is read by Optimum management team to realize that this level of service can only have a negative impact on your business. So many other terrible reviews!