New Bern, NC Customer Service Sara and Andrew at the New Bern, NC location were amazing! They answered all our questions and helped us select the best phones. Thank you for remaining patient with us non-tech people in your explanations. We will tell everyone about our wonderful experience.

Unable to set up visual voice mail Unable to set up visual voice mail. Went to Optimum Store, said they couldn't help cal *611 for help which didn't work so I went to online chat for 2 1/2 hours still no visual voice mail. Was going to switch our other phones from Verizon. Not switching after such terrible customer service.

Completely TRASH Completely TRASH! Horrible le support and less the mediocre service. Saving $20-$30 is not worth bundling up. Can't get a password sent to me via email because there customer service is close, and before they Reply: YES MY EMAIL IS CORRECT!!!!! Going back to At&t when I wake up to begin my day ( by the way, I work the PM's shift) so this why I'm posting this at 4am in the morning.

Terrible Cell Phone Service, Great Wi-Fi The service at the location was great, but the service from the Optimum Cell Phone is horrible. I was offered a package deal on cell phone service when I purchased the Optimum Wi-fi. Being retired the $15 per month I would save by switching from Pure Talk to Optimum phone service sounded like a good deal - $10 off wi-fi and $5 off cell phone service. This, even though I was only getting 1 gig with Optimum whereas I has 2 Gigs with Pure Talk which gave me 5 star service. Bad mistake. Just a few things about Optimum: No ringing when I make a call, just silence until someone answers or a voicemail message. I called Optimum and also went by their office. Neither could do anything about it. No icon letting me know if I have VM. When I call VM, the first thing is to enter my passcode which is not easy to do. I have to hit the numbers just right or I get the same instructions over and over until I hang up, because if you miss it the first time, you get no more chances to get it right. If and when I get it right, a long message follows. Then the VM. Then a long message on all the options. Again, hitting an option number sometimes will never work. There are some more problems with VM. Also, when I get a VM followed by options (as to listen to the VM, delete and redo, etc.), it does not respond to my option, just keeps repeating until I hang up. I do not believe I can do a conference call. It was easy with Pure Talk, but I find no way to do a conference call with Optimum. Etc. To sum it up, the cell phone service is terrible. However, the wi-fi is fantastic.

Threats of Collection after cancelling Mobile service with clear balance The rep demanded that I pay off my balance before my service could be canceled. So, I paid off the balance, and the rep canceled my service. However, I've continued to receive bills and have been warned that my service would be suspended. Subsequently, the warning letter has turned into threats that my bills would be sent to collections if I still don't pay. What a horrible, incompetent, and scary service!