Little regard for customer of 22 years Terrible customer servcie, new customers are offered $35 per month, yet as a customer of 22 years, I cannot get this rate. While I did get a discount from $117 month fot $97, it is a far cry from internet service (have it and it is working great) that is faster and half the price. Now on the phone with customer service and waiting 30 minutes on hold to cancel -- really! Hope this message is read by Optimum management team to realize that this level of service can only have a negative impact on your business. So many other terrible reviews!

Optimum Mobile is the WORST company Optimum Mobile is the WORST company! First, they get the address entirely wrong on my account. 2nd, was told if I didn’t like the mobile service I could cancel anytime. I kept it for a month, didn’t want it anymore. Called, cancelled. Got a bill for the following month. Called, I TOLD THEN THE ACCOUNT WAS CANCELLED THE PREVIOUS MONTH ALREADY! Was told, “yes, it’s, no more bills.” ANOTHER bill came for the next month! I called AGAIN, cancelling FOR THE 3RD TIME! They charged me for 2 months, when I canceled 3 months prior! They told me some BS LIE, that “one (of my many!) calls dropped during the canceling, and they tried calling back.” That’s a complete LIE! BUYER BEWARE! Don’t use this crappy mobile service if you don’t have to! Verizon, T-mobile…anything is better than their crappy service. Ohhh, and how interesting, Optimum Mobile, you’re now in a class-action lawsuit for fraudulent charges!!!!! OPTIMUM. MOBILE. IS. GARBAGE!!! PROCEED WITH CAUTION, IF YOU PROCEED AT ALL!

I originally started with their service… I originally started with their service when they went under the name Altice and they were using sprint’s and AT&T. They now lease T-Mobile’s towers. Their signal and customer service have improved greatly. I have their 20gig, unlimited talk/text plan and I’m quite satisfied with it. I feel I made the right choice.

I switched to Optimum Mobile in hopes… to save a few dollars. I switched to Optimum Mobile in hopes of saving a few dollars as I'm on a fixed income and my internet/phone service had increased by $22/month. They gave me a $5 discount per month on my internet/phone if I took their $25/month mobile plan as opposed to AT&T $65/month. It wasn't even a full week and already they were sending me text messages to up my service for more money. When I inquired about these text messages the agent stated those were only suggestions and that nothing would happen with my service. Today my service tanked and I have nearly ZERO bandwidth using the mobile data. BACK TO AT&T...!

Easy Internet Connection! Marquis at The Cascades,Tyler, Texas I had absolutely no problems with my Optimum representative in providing all the service & billing questions as as well as scheduling at first earliest date. Chad Marr represented Optimum. The installer, Benjamin Roberts, was prompt, courteous, knowledgeable and kind. They both have pride and happiness in their work. The complete transaction was flawless. I did call Optimum customer service and spoke with Anan to verify the time/date. She was exceptional listener, patience and very helpful. She answered all my questions.