If there was negative stars I would use… If there was negative stars I would use that. My 91 yr old mother called to get 500 mbps internet service and was duped into a 1 gig internet and mobile plan - she needed neither and the salesperson completely took advantage of her. I called and emailed multiple times and they still charged her and went so far as to schedule an installation. After being transferred several times, I was transferred to a very helpful gentleman named William in redemptions who was able (I hope) to cancel the service. Now I am being told the refund will take 45 days. This is a complete scam- they charged her card within minutes of the initial call and even though I called and she called to cancel within 90 minutes. I am going to petition her retirement facility to switch away from Optimum asap and move to a more reputable company that doesn't prey on senior citizens.

Internet goes out every time it is… Internet goes out every time it is cold. When calling their non-existent "customer service", only advice is to restart the modem, which I already did 10 times, and which does nothing. The third time, they finally made a service appointment...in 7 days. That did it. after 3 years of suffering from slow, unreliable service (1G is really about 150 MBs), switched to a slightly more expensive fiberoptic competitor, installed in 2 days. Finally, useable internet...something Optimum will not provide. Optimum is a racket, class action needed.

WORST EVER WORST EVER! Coverage was not great and the number of times they had “issues” leaving me without a phone (once for 3 days!) were waaaay too many. The worst part was that after I cancelled them they continued to take $ from my account for two months! When I tried to get a refund I was told that they only give “account credit” refunds which of course was worthless to me DONT give this company your bank info!!!!

Little regard for customer of 22 years Terrible customer servcie, new customers are offered $35 per month, yet as a customer of 22 years, I cannot get this rate. While I did get a discount from $117 month fot $97, it is a far cry from internet service (have it and it is working great) that is faster and half the price. Now on the phone with customer service and waiting 30 minutes on hold to cancel -- really! Hope this message is read by Optimum management team to realize that this level of service can only have a negative impact on your business. So many other terrible reviews!

Nothing is Optimum about Optimum Optimum by far is the absolute worst cell phone provider I have ever had. All agents are overseas and you cannot get an agent within the United States. The level of customer service is deplorable. Had I known this I would not have signed up with Optimum. Week 1 I logged more that 16 hours trying to get issues resolved from data to voicemail. It's been a nightmare. Do your homework. Make sure you have representatives who are in the U.S. the customer service will be better.