If there was negative stars I would use… If there was negative stars I would use that. My 91 yr old mother called to get 500 mbps internet service and was duped into a 1 gig internet and mobile plan - she needed neither and the salesperson completely took advantage of her. I called and emailed multiple times and they still charged her and went so far as to schedule an installation. After being transferred several times, I was transferred to a very helpful gentleman named William in redemptions who was able (I hope) to cancel the service. Now I am being told the refund will take 45 days. This is a complete scam- they charged her card within minutes of the initial call and even though I called and she called to cancel within 90 minutes. I am going to petition her retirement facility to switch away from Optimum asap and move to a more reputable company that doesn't prey on senior citizens.

Impossible to give a lower rating than… Impossible to give a lower rating than 1 star. Internet constantly dropping connection. Customer Service chat techs are smart -alecks that threaten you if questions them. Infrastructure of the network here is ancient and should have been replaced long ago. Guess is 10+yr old equipment. They do not want to provide better service only because there are no other options at this time, so they put the screws to their customers .

Same poor customer service as always. The company for the longest time has had the most unbelievably worst customer service. I would say it's actually how their trained. Crap attitude training how to give crap attitude to customer base! Doesnt matter if connecting or disconnecting. And your responses are a joke, especially after all these years. Changing the name hasn't helped either!

Internet goes out every time it is… Internet goes out every time it is cold. When calling their non-existent "customer service", only advice is to restart the modem, which I already did 10 times, and which does nothing. The third time, they finally made a service appointment...in 7 days. That did it. after 3 years of suffering from slow, unreliable service (1G is really about 150 MBs), switched to a slightly more expensive fiberoptic competitor, installed in 2 days. Finally, useable internet...something Optimum will not provide. Optimum is a racket, class action needed.

Nothing is Optimum about Optimum Optimum by far is the absolute worst cell phone provider I have ever had. All agents are overseas and you cannot get an agent within the United States. The level of customer service is deplorable. Had I known this I would not have signed up with Optimum. Week 1 I logged more that 16 hours trying to get issues resolved from data to voicemail. It's been a nightmare. Do your homework. Make sure you have representatives who are in the U.S. the customer service will be better.