Warranty is Misleading and False Advertising My husband has had an Otterbox on his phone for about 4 years now. It finally is on its last leg from normal wear and he decided he needed a new one. I realized he could get a replacement through OtterBoxes warranty that they offer on ALL of their cases. WRONG!!! I was told that ALL of the cases for his phone had been discontinued and they no longer carry any for his phone but they offered him a discount for future purchases. What is he going to purchase if all the items for his phone are discontinued? I sure as heck do not use OtterBox and absolutely refused to after this so that discount was pointless. What is the point of the lifetime warranty if it's not actually a lifetime warranty? Misleading and false advertising. Do better.

0/5 customer service I got bombarded with "save $10 on purchase of $20" emails. When I tried to use it for a $120 dollar order it didnt work. So I called and the women couldnt figure out my 5 letter adress so she hung up on me. I called 2 more times before my order was finally made and they took payment. 10 days later nothing came so I called and apparently they took my money and didnt ship it because they didnt have my address. (They made me verify my identify using my address at the beginning of the call). Terrible company with terrible customer service spend your money elsewhere!

Doesn’t protect the phone. Expensive, poor quality, doesn’t protect the phone. There are no sides to the case, the phone fits by magnet only. So it slides out pretty frequently and the sides of the phone are not protected. This thing cost like thirty pounds and the five pound crap on eBay is better quality and more protective.

Appalling Customer Support I tried to place an order and pay via PayPal. The system then wouldn’t process order stating payment failed yet it put hold on payment with PayPal. I contacted their customer service by email, had template response saying they would investigate and not to contact again. 22 days later the hold is still on and they emailed me today telling me to try and order again. Obviously I have since ordered from reliable supplier and all I want is the hold on my account released. Appalling customer service and lack of care.

Terrible customer service. Terrible customer service. Product not delivered despite ordering over 2 weeks ago. Been told I need to wait an additional week. Wished I’d checked TripAdvisor first.