Terrible customer service. Terrible customer service. Product not delivered despite ordering over 2 weeks ago. Been told I need to wait an additional week. Wished I’d checked TripAdvisor first.

Screen protector film for S23 Screen protector film for S23 is absolute garbage. Instructions aren't clear, the various tabs and covers attached to the film don't come off properly when trying to install and the result was about as smooth as the surface of the moon. Went in the bin. Ridiculously expensive for what it was and a high standard delivery charge.

Terrible customer service I ordered an Apple Watch case from the otterbox online shop 3 weeks ago. As I confirmed the purchase the page froze. The full amount was deducted from my bank account, but I received no confirmation email. I have sent 4 emails to their customer support but only received an automated email that says that someone will be in contact within 72 hours. It’s been 3 weeks and no one has been in contact. For such a big company otterbox has terrible customer services.

I wish like others I read they reviews… I wish like others I read they reviews first. I unfortunately purchased the wrong product and wanted to return the phone case. What they don't tell you that you have to return the case to Hong Kong at your own expense, which in my case it half the price of the product. Usually companies like this have depo in countries of the purchase to make returns easier. NOT OTTERBOX

Appalling Customer Support I tried to place an order and pay via PayPal. The system then wouldn’t process order stating payment failed yet it put hold on payment with PayPal. I contacted their customer service by email, had template response saying they would investigate and not to contact again. 22 days later the hold is still on and they emailed me today telling me to try and order again. Obviously I have since ordered from reliable supplier and all I want is the hold on my account released. Appalling customer service and lack of care.