0/5 customer service I got bombarded with "save $10 on purchase of $20" emails. When I tried to use it for a $120 dollar order it didnt work. So I called and the women couldnt figure out my 5 letter adress so she hung up on me. I called 2 more times before my order was finally made and they took payment. 10 days later nothing came so I called and apparently they took my money and didnt ship it because they didnt have my address. (They made me verify my identify using my address at the beginning of the call). Terrible company with terrible customer service spend your money elsewhere!

Terrible customer service I ordered an Apple Watch case from the otterbox online shop 3 weeks ago. As I confirmed the purchase the page froze. The full amount was deducted from my bank account, but I received no confirmation email. I have sent 4 emails to their customer support but only received an automated email that says that someone will be in contact within 72 hours. It’s been 3 weeks and no one has been in contact. For such a big company otterbox has terrible customer services.

I recently purchased an otterbox for my… I recently purchased an otterbox for my iPad Air. There was no screen protector with the case, I thought it was a quality control thing. Took it back to the store and the employee looked up another cover for me and read that otterbox no longer provides screen covers because of the way it makes the device look cheap (?). Really? The huge bulky case didn’t do that already. I have purchased otterbox because of the protection it provides. Now, without the screen protector as part of the system I believe it’s useless. Shame on this company. You used to have a great product but are you now trying to nickel and dime us? Going elsewhere to find protection for my electronics from now on. I really trusted this company before, it is really hard to stay brand loyal when the brand cheapens itself and is no longer worth it to the consumer.

Doesn’t protect the phone. Expensive, poor quality, doesn’t protect the phone. There are no sides to the case, the phone fits by magnet only. So it slides out pretty frequently and the sides of the phone are not protected. This thing cost like thirty pounds and the five pound crap on eBay is better quality and more protective.

Over rated, over prices ,does not keep promises. Me and my daughter bought Otterbox cases. They are overated and definitely over priced. We paid for them 60 dollars each.Hers broke after 8 months and, yes, they replaced for the very same model wich broke after another 6 months.My model is discontinued and Otterbox company does not offer replacement or reimbursement anymore.I asked for Amazon cupon since I faund one, what I believed would be fair.Their refused it as well.So I found this company untrusty ,producing low , very low quality cases for sky rocking prices.I will not buy anything from them.But, of cource, the choice is yours.