Terrible customer service. Terrible customer service. Product not delivered despite ordering over 2 weeks ago. Been told I need to wait an additional week. Wished I’d checked TripAdvisor first.

SCREWED IN WARRANTY! My case broke after a few months and, it was replaced and broke again. Now my model is discontinued and Otterbox does not offer replacement or reimbursement anymore. I found one on Amazon for $29 bucks and I asked them to buy that and ship it to me. Seems only fair since I was still in warranty that I paid for and they couldn't honor it, But they didn't like that option. Here's what they offered to make me complete: 1 New case to use on another phone. I only have 1 phone????? OR 2. Buy a new phone and they would give my 25% off a new case for the new phone. what a load of BS! OTTER BOX has proven to be another company that continues to throw crap in a box and walk away from the mess they made. Untrusty. Poor quality products. Extremely high pricing. Hopefully I let others know how crappy OTTERBOX really is. just another POS from China!

Terrible customer service I ordered an Apple Watch case from the otterbox online shop 3 weeks ago. As I confirmed the purchase the page froze. The full amount was deducted from my bank account, but I received no confirmation email. I have sent 4 emails to their customer support but only received an automated email that says that someone will be in contact within 72 hours. It’s been 3 weeks and no one has been in contact. For such a big company otterbox has terrible customer services.

My phone was ran over by a car My phone was ran over by a van and its OtterBox case/protector left it completely undamaged. 10/10.

Warranty is Misleading and False Advertising My husband has had an Otterbox on his phone for about 4 years now. It finally is on its last leg from normal wear and he decided he needed a new one. I realized he could get a replacement through OtterBoxes warranty that they offer on ALL of their cases. WRONG!!! I was told that ALL of the cases for his phone had been discontinued and they no longer carry any for his phone but they offered him a discount for future purchases. What is he going to purchase if all the items for his phone are discontinued? I sure as heck do not use OtterBox and absolutely refused to after this so that discount was pointless. What is the point of the lifetime warranty if it's not actually a lifetime warranty? Misleading and false advertising. Do better.