Terrible Rip-Off Company and here’s… Terrible Rip-Off Company and here’s why; overpriced products, really really bad customer service. If you need to exchange or return, they treat you like crap and are no longer considered a valued customer but an annoyance. They will not let you exchange, only return and repurchase. They charge you a fee to return because they don’t allow exchanges, then they charge again for shipping out your replacement piece. Also they take up to 4 weeks to process your return so it doesn’t hit their books for a selected time period. My advice is to find a similar product on Amazon or any other website or company.

WarrantyProof Horrendous. Brand new case failed the water-proof test directed in the install instructions. Lifeproof's website tried to direct me to their warranty form which charges a service fee. It gets worse. When I finally got to text chat (NO phone support), I was told the product is discontinued. I was offered a cheaper, non-waterproof case and told to buy a $50 screen protector. Essentially zero warranty. Do NOT buy LifeProof if you want to get what you've paid for.

Beyond garbage. Beyond garbage. The screen protector makes selfies blurry. The lens cover makes normal photos blurry. The charge port cover fell off making the case useless. The waterproof gasket fell out The rubber around the screen separated. 5 dollar cases from eBay offer more protection. This case should have been removed from its packaging and thrown in the bin.

Worst case ever… I purchased a lifeproof cover for an iPhone, the rubber button parts and mute switch cover all fell out after 1 month, the case has pieces chipped out from my quite short nails… complete expensive junk.

Made good on their warranty Made good on their warranty! Bought the LifeProof Slam iPhone X case late last year. After only a few short months of light use, there were cracks appearing on the clear plastic component of the case. I believed these would compromise the integrity of the protective case. I submitted a warranty claim through the company's website. I found this process very straight forward. After verifying my images they sent me a replacement case. Very happy with a company that makes good on their promises.