You’ve ruined the Fre case with the new… You’ve ruined the Fre case with the new cover for the charging port. Proud owner of multiple cases over the year, willing to overlook how easily the front film becomes scratched to death because every time I’ve dropped one it’s survived. But the charging point cover is the last straw. Moving on to another case maker now.

Dissapointing at the least I was given a life proof case for my iPhone 5 around 5 months ago, for my birthday. Within 2 months, the protruding rubber layer around the screen began to peel off, and eventually, the plastic screen protector peeled off with its seal too. The clip to access the charging port also came off due to faulty, weak hinges within two weeks. Supposedly "life proof", and with very minimal use that certainly doesn't push any of the cases limits, I'd say it's far from life proof. And a real dissapointment.

I’ve always had phone cases for my… I’ve always had phone cases for my device but I haven’t always used lifeproof. I decided buy one with my last phone a few years ago and recently just purchased a new one for my new device. My experience with lifeproof has been great and their warranty policy is excellent, never getting another brand of phone cases as long as they keep up the good work!

Made good on their warranty Made good on their warranty! Bought the LifeProof Slam iPhone X case late last year. After only a few short months of light use, there were cracks appearing on the clear plastic component of the case. I believed these would compromise the integrity of the protective case. I submitted a warranty claim through the company's website. I found this process very straight forward. After verifying my images they sent me a replacement case. Very happy with a company that makes good on their promises.

Terrible Rip-Off Company and here’s… Terrible Rip-Off Company and here’s why; overpriced products, really really bad customer service. If you need to exchange or return, they treat you like crap and are no longer considered a valued customer but an annoyance. They will not let you exchange, only return and repurchase. They charge you a fee to return because they don’t allow exchanges, then they charge again for shipping out your replacement piece. Also they take up to 4 weeks to process your return so it doesn’t hit their books for a selected time period. My advice is to find a similar product on Amazon or any other website or company.