You’ve ruined the Fre case with the new… You’ve ruined the Fre case with the new cover for the charging port. Proud owner of multiple cases over the year, willing to overlook how easily the front film becomes scratched to death because every time I’ve dropped one it’s survived. But the charging point cover is the last straw. Moving on to another case maker now.

Made good on their warranty Made good on their warranty! Bought the LifeProof Slam iPhone X case late last year. After only a few short months of light use, there were cracks appearing on the clear plastic component of the case. I believed these would compromise the integrity of the protective case. I submitted a warranty claim through the company's website. I found this process very straight forward. After verifying my images they sent me a replacement case. Very happy with a company that makes good on their promises.

WarrantyProof Horrendous. Brand new case failed the water-proof test directed in the install instructions. Lifeproof's website tried to direct me to their warranty form which charges a service fee. It gets worse. When I finally got to text chat (NO phone support), I was told the product is discontinued. I was offered a cheaper, non-waterproof case and told to buy a $50 screen protector. Essentially zero warranty. Do NOT buy LifeProof if you want to get what you've paid for.

LifeProof cases are the worst!!! LifeProof cases are the worst! Yes they may protect from catastrophic damage at first, but who wants a case that literally falls apart! The vinyl/silicone edges become gooey & make your hands & the screen gooey! Eventually those areas start falling off, and just outright disappearing! I woke this morning to find one non existent button had fallen off! I grabbed my original case, but all the vinyl/silicone edges were cracked and falling off! ZERO stars would be more appropriate for these cases!!! Don’t waste your money!!!

Vanishing order I ordred an iphone cover from this company and received an acknowledgement from LifeProof.ie, followed at about 5 day intervals with further emails with increasingly improbable reasons for non-delivery. I have been offered a refund so we shall see. Hard to believe this company know what they're doing