Bad support Terrible support experience - I've been unable to use my scooter safely for 5 months. Took 3 months for them to produce a return shipping, it's been 2 months of it sitting in the support queue. The support staff is absolutely useless, no matter who you deal with. Segway, put your act together! I'm pretty sure it's one of the worst companies to deal with. an update as of 3/23/2022: I received a replacement from Segway, thus updating the rating to 3-star.

Horrible customer service Horrible customer service! Ninebot arrived with slight leak in front tire. Bought it from Amazon for basically full price from a legit company, and they said sorry…not an authorized dealer. Then want $75 to replace the tire. Go to hell. I’ll never buy another Segway anything, and I was debating about upgrading. Sorry Segway, you’re out of that running. Never again.

Very horrible support service Very horrible support service. Can not solve problem [Incident: 220419-000***] Segway Ninebot KickScooter E22E Dark Grey, over 3 months just simply to order courier to pick up item. only promises every week, not answering for mails , only after angry call by phone, some mails comming that they will do they will solve wait wait, , but again after that silence and no further movements.now at all phone nr. +372 6094177is not responding. realy already tired from such support.

Sent out my Ninebot Max to be serviced Sent out my Ninebot Max to be serviced. They lost it, then found it roughly 2 months later. Sent it back to me broken. FedEx took claim and paid Segway for the scooter. I then keep being told I’ll get a tracking number for a new scooter in the next day or 3 and it’s now been 2 months. 6 months in total since I sent this scooter in to be fixed. I am still without a scooter and they refuse to send me one or let me speak to a manager. And I am being told different things every time I call in.

Extremely poor customer service When my daughter opened her scooter for Christmas it was missing parts, upon contacting Segway who we ordered directly through we were informed to address our issue with another email. After a week we heard back requesting part details, serial numbers, invoice details and personal details - all of which were on their system. Issue has still not been resolved and my daughter continues to be unable to ride her scooter. Absolutely disgusting service from a company that sells expensive and quality items.