Not taking their don’t care attitude anymore!Unlike others my experience with their… Unlike others my experience with their customer service has been not to bad it’s the actual scooter that I’m really disappointed with. I have sent it back twice to be repaired and the last time it came back it was missing screws and the rear light no longer works. When I ask for a replacement light they said they no longer had the part. They offered me a replacement scooter and then nothing! My wife can get a bit crazy when she feels we haven’t been treated fairly and becomes a “Keyboard Warrior “ and will spend her free time writing reviews and emails to anything that has to do with the problem! I think we all need to start taking a stand about bad treatment from companies who just don’t care about quality anymore. Society has become weak and just seems to bend over and take it!!! I am going to follow my wife’s example and not take their indifference to their customers problems anymore!!!

Got a g2 ninebot scooter Got a g2 ninebot scooter. I had to send it in for repairs because it stopped charging and repairs lasted about one month. That was from just 3 months use. Now it again needs repairs because the motor and electronic brake have issues. I asked them to provide replacement since this unit seems to be defective. Customer service just sends boilerplate emails with instructions to send it in. They completely ignore my question and they don't even reject it. They can just say no, we don't offer replacement even if your product breaks down every 3-4 months. If you want reliability do not buy Segway products, go for other brands. With Segway it's hit or miss, the company has no accountability over their products.

Good afternoon unprop Good afternoon Yes I got worse costume service ever They just laugh at me ! Didn’t listen what I say . The agent talking to his co worker and I didn’t think he know I was try to have proper conversation to resolve a problem. He just laughs and have monologues to himself I bought 6 Segway in pass 7 year unfortunately it’s the last BRAVO!

Ninebot Kickscooter E22 (speed limit required) I've got Ninebot Kickscooter E22 during one year. It is absolutely nice product. My travel distance more than 500 km. I hope that Segway can do great improvement to add speed limit in computer firmware of Kickscooter. 3 modes (eco, white S, red S) is good but also Speed Limit is required. For me convenience is to set red S mode and speed limit at 15-17 kmh. Ninebot Kickscooter will start quickly and not overspeeding.

Do not buy, horrendous customer service worst experience ever, we bought a scooter end of July 2023, by the end of August the scooter stopped working so we contacted customer service and got the scooter send back at the beginning of September 2023 they said they could repair it and was waiting for parts, but somehow said in the next breath they had lost our scooter. So said they was going to send us a new one. so we are now January And are still waiting. After lots of emails and calls, we have been promised 3 scooters that never appear. Customer services are completely incompetent, never return calls or email. This company is scamming, incompetent DON'T BUY THERE PRODUCTS