Avoid avoid avoid!!! Avoid avoid avoid!!!! Wish I’d read the reviews before purchasing a Segway scooter only 3-4 months old only used for about 5-6hours in total and still broken after being repaired twice under the warranty…

Not taking their don’t care attitude anymore!Unlike others my experience with their… Unlike others my experience with their customer service has been not to bad it’s the actual scooter that I’m really disappointed with. I have sent it back twice to be repaired and the last time it came back it was missing screws and the rear light no longer works. When I ask for a replacement light they said they no longer had the part. They offered me a replacement scooter and then nothing! My wife can get a bit crazy when she feels we haven’t been treated fairly and becomes a “Keyboard Warrior “ and will spend her free time writing reviews and emails to anything that has to do with the problem! I think we all need to start taking a stand about bad treatment from companies who just don’t care about quality anymore. Society has become weak and just seems to bend over and take it!!! I am going to follow my wife’s example and not take their indifference to their customers problems anymore!!!

Beware, Chinese app controlled These Chinese scooters require a Chinese controlled app to operate. Beware app can be changed and disable your scooter, or slow your scooter . Chinese bought Segway, there is no American involvement, support, parts, service, nothing. Chinese tech help is just a call center, no tech help at all. Do not buy Chinese app controlled products.

Worst customer service ever Worst customer service ever! Constantly chasing for my faulty item to get sorted, less than 6 months old and the handlebars are loose and leaking paste from frame. I have now been told that repair will be 15 days and you are not provided a replacement. My son needs this to get to and from work, they are not interested. Don't bother purchasing from them!

Got a g2 ninebot scooter Got a g2 ninebot scooter. I had to send it in for repairs because it stopped charging and repairs lasted about one month. That was from just 3 months use. Now it again needs repairs because the motor and electronic brake have issues. I asked them to provide replacement since this unit seems to be defective. Customer service just sends boilerplate emails with instructions to send it in. They completely ignore my question and they don't even reject it. They can just say no, we don't offer replacement even if your product breaks down every 3-4 months. If you want reliability do not buy Segway products, go for other brands. With Segway it's hit or miss, the company has no accountability over their products.