Bad support Terrible support experience - I've been unable to use my scooter safely for 5 months. Took 3 months for them to produce a return shipping, it's been 2 months of it sitting in the support queue. The support staff is absolutely useless, no matter who you deal with. Segway, put your act together! I'm pretty sure it's one of the worst companies to deal with. an update as of 3/23/2022: I received a replacement from Segway, thus updating the rating to 3-star.

Avoid avoid avoid!!! Avoid avoid avoid!!!! Wish I’d read the reviews before purchasing a Segway scooter only 3-4 months old only used for about 5-6hours in total and still broken after being repaired twice under the warranty…

Dreadful customer service Dreadful customer service. 10 days into trying to get a return for an unopened unit. Emails and phone calls. A different excuse everyday as to why no pick up is happening. Please do not go near these people.

Extremely poor customer service When my daughter opened her scooter for Christmas it was missing parts, upon contacting Segway who we ordered directly through we were informed to address our issue with another email. After a week we heard back requesting part details, serial numbers, invoice details and personal details - all of which were on their system. Issue has still not been resolved and my daughter continues to be unable to ride her scooter. Absolutely disgusting service from a company that sells expensive and quality items.

Sent out my Ninebot Max to be serviced Sent out my Ninebot Max to be serviced. They lost it, then found it roughly 2 months later. Sent it back to me broken. FedEx took claim and paid Segway for the scooter. I then keep being told I’ll get a tracking number for a new scooter in the next day or 3 and it’s now been 2 months. 6 months in total since I sent this scooter in to be fixed. I am still without a scooter and they refuse to send me one or let me speak to a manager. And I am being told different things every time I call in.