Dreadful customer service Dreadful customer service. 10 days into trying to get a return for an unopened unit. Emails and phone calls. A different excuse everyday as to why no pick up is happening. Please do not go near these people.

Horrible customer service Horrible customer service! Ninebot arrived with slight leak in front tire. Bought it from Amazon for basically full price from a legit company, and they said sorry…not an authorized dealer. Then want $75 to replace the tire. Go to hell. I’ll never buy another Segway anything, and I was debating about upgrading. Sorry Segway, you’re out of that running. Never again.

Got a g2 ninebot scooter Got a g2 ninebot scooter. I had to send it in for repairs because it stopped charging and repairs lasted about one month. That was from just 3 months use. Now it again needs repairs because the motor and electronic brake have issues. I asked them to provide replacement since this unit seems to be defective. Customer service just sends boilerplate emails with instructions to send it in. They completely ignore my question and they don't even reject it. They can just say no, we don't offer replacement even if your product breaks down every 3-4 months. If you want reliability do not buy Segway products, go for other brands. With Segway it's hit or miss, the company has no accountability over their products.

Bad support Terrible support experience - I've been unable to use my scooter safely for 5 months. Took 3 months for them to produce a return shipping, it's been 2 months of it sitting in the support queue. The support staff is absolutely useless, no matter who you deal with. Segway, put your act together! I'm pretty sure it's one of the worst companies to deal with. an update as of 3/23/2022: I received a replacement from Segway, thus updating the rating to 3-star.

Do not buy, horrendous customer service worst experience ever, we bought a scooter end of July 2023, by the end of August the scooter stopped working so we contacted customer service and got the scooter send back at the beginning of September 2023 they said they could repair it and was waiting for parts, but somehow said in the next breath they had lost our scooter. So said they was going to send us a new one. so we are now January And are still waiting. After lots of emails and calls, we have been promised 3 scooters that never appear. Customer services are completely incompetent, never return calls or email. This company is scamming, incompetent DON'T BUY THERE PRODUCTS