Extremely poor customer service When my daughter opened her scooter for Christmas it was missing parts, upon contacting Segway who we ordered directly through we were informed to address our issue with another email. After a week we heard back requesting part details, serial numbers, invoice details and personal details - all of which were on their system. Issue has still not been resolved and my daughter continues to be unable to ride her scooter. Absolutely disgusting service from a company that sells expensive and quality items.

Avoid ALL segway products Got a segway kick scooter (Model F30S) - total disaster. On a full charge, I get 7 miles (if I am lucky) (this is on FLAT terrain) Had several exchanges with segway - bottom line they said - Too bad, you bought it from some non authorized dealer (it was BRAND NEW) I had heard that segway services their products no matter where one purchases it from Wrong. I'd say stay away from Segway - I have lost trust in the company Dean Kamen founded - it seems it has the segway brand name, but else a piece of junk

Pathetic Customer Service I wish I could give 0, I bought the ninebot kickscooter, the scooter / trottienette itself was perfectly okay until it suddenly stopped working just after 40 days of use. The customer service is so poor. I sent them my scooter on dec 1, 2023 and today it is january 9, 2024. No response and they are not helpful. I am flying out of France in 4 days and I have no idea what I will do when its fixed.

Got a g2 ninebot scooter Got a g2 ninebot scooter. I had to send it in for repairs because it stopped charging and repairs lasted about one month. That was from just 3 months use. Now it again needs repairs because the motor and electronic brake have issues. I asked them to provide replacement since this unit seems to be defective. Customer service just sends boilerplate emails with instructions to send it in. They completely ignore my question and they don't even reject it. They can just say no, we don't offer replacement even if your product breaks down every 3-4 months. If you want reliability do not buy Segway products, go for other brands. With Segway it's hit or miss, the company has no accountability over their products.

Horrible customer service Horrible customer service! Ninebot arrived with slight leak in front tire. Bought it from Amazon for basically full price from a legit company, and they said sorry…not an authorized dealer. Then want $75 to replace the tire. Go to hell. I’ll never buy another Segway anything, and I was debating about upgrading. Sorry Segway, you’re out of that running. Never again.