Cowin Audio is a scam! Do not buy! They don't respond to costumer support emails!! I purchased Cowin E7 headphones in August of 2022. As per Cowin's warranty policy if you purchase from their website your purchase is secured under a two year warranty. About a year after my purchase (July 2023), the audio went out in my headphones. I have been attempting to contact their email help line for nearly a year at this point. I have never received a response despite sending four emails. Their email is the only contact line listed on the COWIN website.

Similar to many others here Similar to many others here - I ordered a replacement pair of E7s after using mine daily and loving them...but no delivery two months later, no response to any customer service emails...nothing.

The reality and sadness Honestly, I’ve ordered like a week ago, still haven’t got my E9s FROM PRIORITY DELIVERY, I wish I would’ve gotten them sooner, I feel like they could be a great company if they would respond to their customers. And the 24 - 48 wait for the shipping or any notices never happens. I just hope I get the E9s soon 🙏. Maybe if I get them , I’ll leave a great review on the headphones themselves, but for now ima just hope I get them soon. As of November 16, I will soon file a dispute for my order if I don’t get my headphones or at least a shipping update by today. I’m very disappointed that I fell for this company’s games.

Doesn't even deserve 1 star Doesn't even deserve 1 star. Headphones arrived DOA. Filled out website submission form, emailed multiple times, called (no answer). I finally gave up and disputed the charge through my credit card company. They've refunded my card, apparently they couldn't get hold of them either.

Abysmal Customer Service My SE7 noise cancelling headphones were great when they worked, but they suddenly ceased charging. I have not exposed them to damage, force, or any fluctuating temperatures. Good news that I'm still under warranty, right? Wrong, you cannot get ahold of anyone. I've received no response from my email, form submission, or message on Facebook. I called the number and although the person who answered was nice, she took my information and then quickly told me she would have to pass it along to someone who could help and hung up. What the hell? Why would you have someone answering phones that cannot help you? What a dysfunctional company.