Doesn't even deserve 1 star Doesn't even deserve 1 star. Headphones arrived DOA. Filled out website submission form, emailed multiple times, called (no answer). I finally gave up and disputed the charge through my credit card company. They've refunded my card, apparently they couldn't get hold of them either.

This company is a total scam This company is a total scam! While I did actually receive my headphones, the microphone was not working and I immediately tried contacting the company for a refund or exchange. Emails went unanswered, no online chat or phone available to try and get in touch with a real person. I even paid to have these shipped back and included the refund request form with my emails backing up that I did try to reach out to request refund within 30 days and still no response. No refund, not even exchange. NOTHING! I learned the hard way this company is a total scam.

Similar to many others here Similar to many others here - I ordered a replacement pair of E7s after using mine daily and loving them...but no delivery two months later, no response to any customer service emails...nothing.

I ordered 2 smart watches with blood… I ordered 2 smart watches with blood sugar tracking capabilities. I have tried to contact them numerous times, to no avail. I tried the phone number that is actually in NY. I am totally disgusted with this company. I doubt I will received a credit even though they are paid for. One start is for prompt shipping, nothing else.

Not fulfilling the order I see many similar posts here — ordered their headphones on January 6, and nothing since then, the tracking app says order received and that’s it… emails are unanswered… It’s a shame because I used to have E7 and they are very comfortable and noise canceling is great, they died after couple of years of heavy usage which is fine. But what’s going on now with them looks like a total scam, taking money and not sending anything. What happened?