Do not buy anything from Cowin Audio bought the E8 headphones from Cowin… BUYER BEWARE! I bought E8 headphones from Cowin Audio in March of 2023. They promised a two a two year warranty extension. After the first two months the headphones stopped charging. Since then I have been trying to get my headphones covered under warranty. I made every attempt to contact them. Here it is 12/24/23 and I have not heard or seen any response from them. Buyer be beware! Now I see Cowin Audio advertising on the TV. I am very frustrated.

Not fulfilling the order I see many similar posts here — ordered their headphones on January 6, and nothing since then, the tracking app says order received and that’s it… emails are unanswered… It’s a shame because I used to have E7 and they are very comfortable and noise canceling is great, they died after couple of years of heavy usage which is fine. But what’s going on now with them looks like a total scam, taking money and not sending anything. What happened?

Abysmal Customer Service My SE7 noise cancelling headphones were great when they worked, but they suddenly ceased charging. I have not exposed them to damage, force, or any fluctuating temperatures. Good news that I'm still under warranty, right? Wrong, you cannot get ahold of anyone. I've received no response from my email, form submission, or message on Facebook. I called the number and although the person who answered was nice, she took my information and then quickly told me she would have to pass it along to someone who could help and hung up. What the hell? Why would you have someone answering phones that cannot help you? What a dysfunctional company.

The reality and sadness Honestly, I’ve ordered like a week ago, still haven’t got my E9s FROM PRIORITY DELIVERY, I wish I would’ve gotten them sooner, I feel like they could be a great company if they would respond to their customers. And the 24 - 48 wait for the shipping or any notices never happens. I just hope I get the E9s soon 🙏. Maybe if I get them , I’ll leave a great review on the headphones themselves, but for now ima just hope I get them soon. As of November 16, I will soon file a dispute for my order if I don’t get my headphones or at least a shipping update by today. I’m very disappointed that I fell for this company’s games.

Great product but absolutely awful Customer Service Great product but absolutely awful customer experience. I bought a pair of headphones that arrived and worked as expected. However, they don't fit me right and were uncomfortable so I wanted to return. Good luck. I've tried emails, the refund form, phone calls, and anything else I can think of to no avail. Seems like this company only creates products while everything else is sham. I'm completely done with Cowin.