Uncaring and unprofessional Uncaring, and unprofessional. Promised refund but after twenty phone calls to chase up realised these were cowboys who cannot deal with a simple refund.Should be on BBC watchdog!!!

Customer service don't understand the word service Customer service couldn't help me because of their computers. Then they misunderstood my device. Then they hung up on me just before their call line closed so I couldn't talk to someone.

Totally useless in trying to communicate. Had an engineer out to replace the drum in the washing machine. After the first wash cycle later that day, the washing machine started to leak all over the floor. Getting hold of somebody responsible is impossible. The whole repair process is mixed up between Donestic & General, Hotpoint and Whirlpool and it seems nobody is able to help or knows what anybody else is doing. I managed to get an appointment for 29/04/24, which was 7 days after the initial repair. On 27/04/24 I get a message from Whirlpool to tell me my appointment has changed. I call the phone number and select option 3 to speak to an agent. Turns out option 3 is just the quick way to terminate the call. Four time I tried. Four times I tried option 3 and four times I was cut off. Totally inept system. Our cover plan is with Donestic & General. The repair guy came from Hotpoint. The texts came from Whirlpool and when you phone the number in the text, option 1 tells you to go online to Hotpoint repairs. Meanwhile my washing machine is still pouring water onto the floor. If I could give a minus star I would but have been forced to leave 1 star

Don't take 25 days to fix fridge… Don't take 25 days to fix fridge freezer. How are people ment to go that long with out one. And when you came out 4 months ago, if your engineer had of bothered to find leak ,rather than just regassing ,we wouldn't be here again.

Dear me! I get through to someone and then I'm getting cut off!!!!! Im phoning because an engineer broke my plug socket and I want it fixed. I'm not one to make complaints, I just want it fixed and they keep "putting me on hold" the cutting me off!!!!!