Waiting too long for appointments dryer… Waiting too long for appointments dryer been broke for 6 weeks could have brought a new one for the cost of insurance in a year

Poor Hotpoint Service Trying to get my less than one month old washer dryer repaired has taken ages. You can't speak or queue for a human being to answer a call if they are busy. The system will cut you off unless you've chosen the other option to use text chat or WhatsApp. Two services I hate. Why can't I speak to a human. Also if you've recently registered with Hotpoint and have had the audacity to move home in the meantime, the system which asks for the digits of your current address will go into spin rinse. I've spent ages just to arrange a call back as my machine is under 28 days old and has started to leak water when in drying mode. Most other companies would respect my business with them and I'd be able to speak to someone and sort anything like address changes and arrange a call out or replacement. I only went for Hotpoint again as it had the capacities I wanted in a washer dryer, but as in the past Hotpoint is not good when it comes to after service.

This service has been absolutely awful. This service has been absolutely awful. Not only did the last agent hang up the phone on me within two minutes after being on hold for 13 minutes, I’ve also had my repairs cancelled twice within the last week including today 1 hour before the expected time slot with no explaintion. I’ve had the inconvenience of not being able to use my appliances for me, my new born, my 7 year old and my partner for almost two weeks now and my laundry is piling up due to this inconvenience. I’ve have to spend an abundance of time and money to try and work around this issue buying my newborn new clothes and travelling to family members houses to use their appliances to get my son’s school clothes sorted. Not impressed with this service at all.

Hotpoint compact tumble dryer Need a hot point compact tumble dryer (as I have limited space) to replace one I’ve had for over 16 yrs . Purchased my replacement at start of Jan , received it in March - it was damaged - had to wait till start of April to get a replacement- also damaged- just received a 3rd machine , also damaged - told replacement might take another 35 days to receive - terrible product and have a terrible time trying to get through to and speak to people at hotpoint to resolve this.

Dear me! I get through to someone and then I'm getting cut off!!!!! Im phoning because an engineer broke my plug socket and I want it fixed. I'm not one to make complaints, I just want it fixed and they keep "putting me on hold" the cutting me off!!!!!