Waiting too long for appointments dryer… Waiting too long for appointments dryer been broke for 6 weeks could have brought a new one for the cost of insurance in a year

I purchased freezer parts paying… I purchased freezer parts paying bycard, but had to return an item. I was sent a returns label which I used. 15 days after returning the item, still no refund. I try contacting by Chat but couldn't get the right dept and was told I had to call. I called the number I was given at 5:15pm and got a message that the dept was closed even though the message said opening hours are 8am to 6pm. I call the next day and was told I have to wait until Evri confirms where the parts are before I'll get my refund, even though I have proof of return. This is all so 1990s.

Changed repair appointment to prior day… Changed repair appointment to prior day without consultation which wasn’t convenient and then tried to book original repair date which online showed fully booked! Only option was to take a later date . Tried calling to speak to an agent and after going through several options got an automated voice saying “ thanks for calling and Goodbye” :-(

Dear me! I get through to someone and then I'm getting cut off!!!!! Im phoning because an engineer broke my plug socket and I want it fixed. I'm not one to make complaints, I just want it fixed and they keep "putting me on hold" the cutting me off!!!!!

Engineer lied about coming to my house Engineer lied about coming to my house. Doorbell camera showed no-one come and also house camera showed no visitors. Tried to re-book engineer but conformation said they would come to look at my fridge when it's the oven needing repair.