Waiting too long for appointments dryer… Waiting too long for appointments dryer been broke for 6 weeks could have brought a new one for the cost of insurance in a year

Dear me! I get through to someone and then I'm getting cut off!!!!! Im phoning because an engineer broke my plug socket and I want it fixed. I'm not one to make complaints, I just want it fixed and they keep "putting me on hold" the cutting me off!!!!!

Poor Hotpoint Service Trying to get my less than one month old washer dryer repaired has taken ages. You can't speak or queue for a human being to answer a call if they are busy. The system will cut you off unless you've chosen the other option to use text chat or WhatsApp. Two services I hate. Why can't I speak to a human. Also if you've recently registered with Hotpoint and have had the audacity to move home in the meantime, the system which asks for the digits of your current address will go into spin rinse. I've spent ages just to arrange a call back as my machine is under 28 days old and has started to leak water when in drying mode. Most other companies would respect my business with them and I'd be able to speak to someone and sort anything like address changes and arrange a call out or replacement. I only went for Hotpoint again as it had the capacities I wanted in a washer dryer, but as in the past Hotpoint is not good when it comes to after service.

Awful service at Hotpoint/Whirlpool Trying to speak to anyone at Whirlpool/Hotpoint is impossible. The automated system cuts out and only has a couple of choices. You can be hanging on forever. When you do get through to anyone it is the wrong department and nobody wears noise clearing headsets. The noise is awful. There is also no accountability for mistakes they have made. Trying to contact them via their online chat is no better and I actually got cut off without the representative having responded to my query. I was not in any way being rude but just asking a simple question as to why a part that had been ordered by an engineer back in January was only ordered for my 88 year old mother in law yesterday after I chased it meaning that she has been left without a working oven for 4 months. She has been trying to call them for months but cannot understand the automated system. I don't blame her. It was difficult for me to get through to anyone. Apparently the part has been ordered but they are expecting her at 88 to fit it or they will charge her. How is that acceptable. It is poor poor service even though I have seen so much poor customer service from organisations since covid. There is no accountability. All this has taken me all afternoon yesterday and all morning today. Ridiculous.

Avoid buying Indesit I bought a built in Indesit microwave oven 2 years ago & it no longer works. I contacted Indesit who were no help at all. It seems I'm expected to pay at least £60 to either be told it can't be repaired or more if it can be repaired. I expect more than 2 years from a microwave.