Don't take 25 days to fix fridge… Don't take 25 days to fix fridge freezer. How are people ment to go that long with out one. And when you came out 4 months ago, if your engineer had of bothered to find leak ,rather than just regassing ,we wouldn't be here again.

Awful service at Hotpoint/Whirlpool Trying to speak to anyone at Whirlpool/Hotpoint is impossible. The automated system cuts out and only has a couple of choices. You can be hanging on forever. When you do get through to anyone it is the wrong department and nobody wears noise clearing headsets. The noise is awful. There is also no accountability for mistakes they have made. Trying to contact them via their online chat is no better and I actually got cut off without the representative having responded to my query. I was not in any way being rude but just asking a simple question as to why a part that had been ordered by an engineer back in January was only ordered for my 88 year old mother in law yesterday after I chased it meaning that she has been left without a working oven for 4 months. She has been trying to call them for months but cannot understand the automated system. I don't blame her. It was difficult for me to get through to anyone. Apparently the part has been ordered but they are expecting her at 88 to fit it or they will charge her. How is that acceptable. It is poor poor service even though I have seen so much poor customer service from organisations since covid. There is no accountability. All this has taken me all afternoon yesterday and all morning today. Ridiculous.

This service has been absolutely awful. This service has been absolutely awful. Not only did the last agent hang up the phone on me within two minutes after being on hold for 13 minutes, I’ve also had my repairs cancelled twice within the last week including today 1 hour before the expected time slot with no explaintion. I’ve had the inconvenience of not being able to use my appliances for me, my new born, my 7 year old and my partner for almost two weeks now and my laundry is piling up due to this inconvenience. I’ve have to spend an abundance of time and money to try and work around this issue buying my newborn new clothes and travelling to family members houses to use their appliances to get my son’s school clothes sorted. Not impressed with this service at all.

Engineer lied about coming to my house Engineer lied about coming to my house. Doorbell camera showed no-one come and also house camera showed no visitors. Tried to re-book engineer but conformation said they would come to look at my fridge when it's the oven needing repair.

Totally useless in trying to communicate. Had an engineer out to replace the drum in the washing machine. After the first wash cycle later that day, the washing machine started to leak all over the floor. Getting hold of somebody responsible is impossible. The whole repair process is mixed up between Donestic & General, Hotpoint and Whirlpool and it seems nobody is able to help or knows what anybody else is doing. I managed to get an appointment for 29/04/24, which was 7 days after the initial repair. On 27/04/24 I get a message from Whirlpool to tell me my appointment has changed. I call the phone number and select option 3 to speak to an agent. Turns out option 3 is just the quick way to terminate the call. Four time I tried. Four times I tried option 3 and four times I was cut off. Totally inept system. Our cover plan is with Donestic & General. The repair guy came from Hotpoint. The texts came from Whirlpool and when you phone the number in the text, option 1 tells you to go online to Hotpoint repairs. Meanwhile my washing machine is still pouring water onto the floor. If I could give a minus star I would but have been forced to leave 1 star