Changed repair appointment to prior day… Changed repair appointment to prior day without consultation which wasn’t convenient and then tried to book original repair date which online showed fully booked! Only option was to take a later date . Tried calling to speak to an agent and after going through several options got an automated voice saying “ thanks for calling and Goodbye” :-(

Waiting too long for appointments dryer… Waiting too long for appointments dryer been broke for 6 weeks could have brought a new one for the cost of insurance in a year

Engineer came to fix washer dryer with… Engineer came to fix washer dryer with parts he provided. First time wash and discharged all waste water over our kitchen floor. Thanks for spending 3 hours clearing up the problem you created.

Hotpoint compact tumble dryer Need a hot point compact tumble dryer (as I have limited space) to replace one I’ve had for over 16 yrs . Purchased my replacement at start of Jan , received it in March - it was damaged - had to wait till start of April to get a replacement- also damaged- just received a 3rd machine , also damaged - told replacement might take another 35 days to receive - terrible product and have a terrible time trying to get through to and speak to people at hotpoint to resolve this.

Drying Timer Knob - Tumble Dryer Had to wait more than half an hour to speak to an advisor after the drying timer knob on our brand new tumble dryer fell off. I was then given an engineer appointment 5 days hence as the earliest available so no use of the machine in the interim.