Totally useless in trying to communicate. Had an engineer out to replace the drum in the washing machine. After the first wash cycle later that day, the washing machine started to leak all over the floor. Getting hold of somebody responsible is impossible. The whole repair process is mixed up between Donestic & General, Hotpoint and Whirlpool and it seems nobody is able to help or knows what anybody else is doing. I managed to get an appointment for 29/04/24, which was 7 days after the initial repair. On 27/04/24 I get a message from Whirlpool to tell me my appointment has changed. I call the phone number and select option 3 to speak to an agent. Turns out option 3 is just the quick way to terminate the call. Four time I tried. Four times I tried option 3 and four times I was cut off. Totally inept system. Our cover plan is with Donestic & General. The repair guy came from Hotpoint. The texts came from Whirlpool and when you phone the number in the text, option 1 tells you to go online to Hotpoint repairs. Meanwhile my washing machine is still pouring water onto the floor. If I could give a minus star I would but have been forced to leave 1 star

Waiting too long for appointments dryer… Waiting too long for appointments dryer been broke for 6 weeks could have brought a new one for the cost of insurance in a year

This company is absolutely terrible This company is absolutely terrible! Can you believe it? I've been missing work for three whole days, and not a single engineer has bothered to show up! My machine has been dysfunctional for an entire month, and all I get are promises of rescheduled appointments. It's beyond frustrating! They provide absolutely no assistance, and it's clear that this company has no organization or support system in place. I strongly advise staying far away from them!

I had an engineer booked for an all day… I had an engineer booked for an all day appointment they would call me before they came. It got to 16:00 and still nothing so I contacted them only to be told that the date had changed from today 25/04 to the 30/04. There are two disabled people in the house one who has a colostomy bag which leaks quite often. So almost a month without a washing machine. Why was I not notified of the change

Poor Hotpoint Service Trying to get my less than one month old washer dryer repaired has taken ages. You can't speak or queue for a human being to answer a call if they are busy. The system will cut you off unless you've chosen the other option to use text chat or WhatsApp. Two services I hate. Why can't I speak to a human. Also if you've recently registered with Hotpoint and have had the audacity to move home in the meantime, the system which asks for the digits of your current address will go into spin rinse. I've spent ages just to arrange a call back as my machine is under 28 days old and has started to leak water when in drying mode. Most other companies would respect my business with them and I'd be able to speak to someone and sort anything like address changes and arrange a call out or replacement. I only went for Hotpoint again as it had the capacities I wanted in a washer dryer, but as in the past Hotpoint is not good when it comes to after service.