Engineer came to fix washer dryer with… Engineer came to fix washer dryer with parts he provided. First time wash and discharged all waste water over our kitchen floor. Thanks for spending 3 hours clearing up the problem you created.

Hotpoint compact tumble dryer Need a hot point compact tumble dryer (as I have limited space) to replace one I’ve had for over 16 yrs . Purchased my replacement at start of Jan , received it in March - it was damaged - had to wait till start of April to get a replacement- also damaged- just received a 3rd machine , also damaged - told replacement might take another 35 days to receive - terrible product and have a terrible time trying to get through to and speak to people at hotpoint to resolve this.

I had an engineer booked for an all day… I had an engineer booked for an all day appointment they would call me before they came. It got to 16:00 and still nothing so I contacted them only to be told that the date had changed from today 25/04 to the 30/04. There are two disabled people in the house one who has a colostomy bag which leaks quite often. So almost a month without a washing machine. Why was I not notified of the change

Awful service at Hotpoint/Whirlpool Trying to speak to anyone at Whirlpool/Hotpoint is impossible. The automated system cuts out and only has a couple of choices. You can be hanging on forever. When you do get through to anyone it is the wrong department and nobody wears noise clearing headsets. The noise is awful. There is also no accountability for mistakes they have made. Trying to contact them via their online chat is no better and I actually got cut off without the representative having responded to my query. I was not in any way being rude but just asking a simple question as to why a part that had been ordered by an engineer back in January was only ordered for my 88 year old mother in law yesterday after I chased it meaning that she has been left without a working oven for 4 months. She has been trying to call them for months but cannot understand the automated system. I don't blame her. It was difficult for me to get through to anyone. Apparently the part has been ordered but they are expecting her at 88 to fit it or they will charge her. How is that acceptable. It is poor poor service even though I have seen so much poor customer service from organisations since covid. There is no accountability. All this has taken me all afternoon yesterday and all morning today. Ridiculous.

I purchased freezer parts paying… I purchased freezer parts paying bycard, but had to return an item. I was sent a returns label which I used. 15 days after returning the item, still no refund. I try contacting by Chat but couldn't get the right dept and was told I had to call. I called the number I was given at 5:15pm and got a message that the dept was closed even though the message said opening hours are 8am to 6pm. I call the next day and was told I have to wait until Evri confirms where the parts are before I'll get my refund, even though I have proof of return. This is all so 1990s.