Drying Timer Knob - Tumble Dryer Had to wait more than half an hour to speak to an advisor after the drying timer knob on our brand new tumble dryer fell off. I was then given an engineer appointment 5 days hence as the earliest available so no use of the machine in the interim.

Poor Hotpoint Service Trying to get my less than one month old washer dryer repaired has taken ages. You can't speak or queue for a human being to answer a call if they are busy. The system will cut you off unless you've chosen the other option to use text chat or WhatsApp. Two services I hate. Why can't I speak to a human. Also if you've recently registered with Hotpoint and have had the audacity to move home in the meantime, the system which asks for the digits of your current address will go into spin rinse. I've spent ages just to arrange a call back as my machine is under 28 days old and has started to leak water when in drying mode. Most other companies would respect my business with them and I'd be able to speak to someone and sort anything like address changes and arrange a call out or replacement. I only went for Hotpoint again as it had the capacities I wanted in a washer dryer, but as in the past Hotpoint is not good when it comes to after service.

I am disappointed in Whirlpool for not… I am disappointed in Whirlpool for not taking the time or understanding that having a delivery of a washing machine that does NOT fit the space. I am disabled and recovering from Cancer and was not well enough to remember that once fitted and having a test rinse I cannot return the machine for one that fits. Now I'm living with a machine jutting out 3inches in my small kitchen! I am left distressed and feel taken advantage of my vulnerability. Yes also I feel the fitter took advantage of my age and vulnerability.

Changed repair appointment to prior day… Changed repair appointment to prior day without consultation which wasn’t convenient and then tried to book original repair date which online showed fully booked! Only option was to take a later date . Tried calling to speak to an agent and after going through several options got an automated voice saying “ thanks for calling and Goodbye” :-(

I had an engineer booked for an all day… I had an engineer booked for an all day appointment they would call me before they came. It got to 16:00 and still nothing so I contacted them only to be told that the date had changed from today 25/04 to the 30/04. There are two disabled people in the house one who has a colostomy bag which leaks quite often. So almost a month without a washing machine. Why was I not notified of the change