Charged again after RMA received On 9/14/10 - I sent back solar charge battery under valid RMA number. They received on 9/16/10. Today 9/27/10, having not received the replacement, I called to inquire. Customer service told me warehouse received USB cable, but no battery. There is 100.0% chance I delivered battery only. In fact the cable is here on my desk. Issue escallated to supervisor. He tells me the same story. Then I asked if I could be transferred to their receiving supervisor. Sometimes people make mistakes. I am thinking someone erred on noting the correct part number upon receipt. He says cannot transfer me over or get in contact. His only resolution was to send a new one back and charge me item + shipping. So summary, they claimed receipt of a negligable value USB cable, but no battery. Cable sitting on my desk, here. Easy to prove unshipped cable. Not so with battery not in my posession! Resolution for me to pay a second time? Now I am concerned about delivery back again. Supervisor claims it will be sent today.

Terrible Do not order from this website. They take forever to ship and their customer service is absolutely terrible. Even after 3 weeks of waiting for a product that hasn't been shipped, they won't give me a ETA other than "You should expect to receive the product this week". What ever happened to trying to take care of your customer?

CHARGED CARD -- DID NOT DELIVER Fommy took my order and charged my account six days later. After no receipt of merchandise, I called 24 days after the order and was told it would ship 3 days later. Fifteen days after that, with no receipt of product, I called and was told the item had been discontinued and the order canceled. My call and e-mail to Fommy concerning the issuance of a credit have yet to be answered.

I wish I'd read the reviews first! Ordered - and paid for - two items for Christmas gifts. They never arrived; when I asked (after Christmas) about delivery, customer service was very slow in responding, and after several emails, they finally told me the items had been delivered in December. I never received them. I've finally been told that because I didn't complain within two weeks, I'm out of luck. Since they did not notify me that the items had been shipped, how could I complain within two weeks? Money down the drain.

Worst buying experience I would never order from Fommy.com again. Not only did they not ship my item until 4 weeks after I purchased, but when I called about my order, their customer service was rude and unhelpful. If you read more reviews of Fommy, you'll see that they also frequently tend to send buyers the wrong item.