Charged again after RMA received On 9/14/10 - I sent back solar charge battery under valid RMA number. They received on 9/16/10. Today 9/27/10, having not received the replacement, I called to inquire. Customer service told me warehouse received USB cable, but no battery. There is 100.0% chance I delivered battery only. In fact the cable is here on my desk. Issue escallated to supervisor. He tells me the same story. Then I asked if I could be transferred to their receiving supervisor. Sometimes people make mistakes. I am thinking someone erred on noting the correct part number upon receipt. He says cannot transfer me over or get in contact. His only resolution was to send a new one back and charge me item + shipping. So summary, they claimed receipt of a negligable value USB cable, but no battery. Cable sitting on my desk, here. Easy to prove unshipped cable. Not so with battery not in my posession! Resolution for me to pay a second time? Now I am concerned about delivery back again. Supervisor claims it will be sent today.

False advertisement & Horrible customer service Placed an order with Fommy on December 31st -- goods advertised as ready for shipment in early January. Received a prompt invoice but no goods or even an alert about potential delivery delays. Contacted customer service via site's chat application after 15minute and counting wait while trying to reach them by phone. First support rep promised I'd receive my goods via priority delivery on Feb. 8th. Items never arrived and again no courtesy message about any shipment issues. Next support rep merely offered "compensation" by way of suggesting the items might arrive in early March. Very frustrating experience. Finally just requested they cancel my order. Found same items elsewhere online -- not only with faster delivery but cheaper too!

Restocked, previously used, and retrun is a nightmare Please dod not shop with this company. I purchased an EQ7 unit and it was obivious it had been opened and used. I tried to return the unit and all emails were returned as invalid or nonexisting address. When call the 866 number I was put on hold, dropped out, and told they could not answer my call "today". Finally talked to someone who could not speak English. Got some RMA number and return form, however in small print it does not guarntee return will be accepted. This was NOT in the retrun info. when I looked at it before i BOUGHT iit. Will never shop here again.!

false advertising I ordered an in car cradle that was advertised as having a charger included and aled display to show blackberry was charging. Received cradle in post but it does not come with charger and no installation insructions just cheap bits of plastic. Cannot make Contact on phone keep getting told to call back later by automated voice. No response to e-mail to customer care dept. wil be contacting trading standards as i feel i have been defrauded.

Worst buying experience I would never order from Fommy.com again. Not only did they not ship my item until 4 weeks after I purchased, but when I called about my order, their customer service was rude and unhelpful. If you read more reviews of Fommy, you'll see that they also frequently tend to send buyers the wrong item.