Very Disappointed Customer First my email address was hacked then I changed the primary email, then I noticed they changed it back to the old primary email. Which I asked them to remove the old email from my account which they never did. My wi-fi on my pc is 2.4 when it is supposed to be 5ghz. I received a duplicate phone number however, the business that I received the duplicate number changed their number after I contacted them. They do not like to respond by email to complaints they prefer to call and then it's your word against theirs. I am not interested in going to another company, they should just fix the issues and try to keep their especially long-time customers. Now, I do not want Fiber, I am satisfied with the service I have now. Well, I received a notice that they are charging $5.00 more for internet, and I do not have Fiber. No excuse for the increase. The service was hacked, and they sent out a letter informing the customers, now they want to increase the internet service. Not good customer service from At&t. My former router modem which I received was not refurbished it still had old customers information such as parent child safety which kept me from making changes to router modem, so I just sent it back and received a replacement. What are they doing to retain their customer's? No Senior citizen discounts. lol Just expect better from them especially since my bills are up to date not that it makes a difference. Well, I will be checking out other internet services as of now!

It's Saturday April 27th 2024 It's Saturday April 27th 2024. I have spent nearly 3 hours.. TRYING-to get a SIMPLE issue resolved!!! The first problem is that AT&T's MENU and AUTOMATED SYSTEM-does not WANT us to actually get through-to a REAL LIVE PERSON!! Out of 11 attempts? I was told the THREE measily times I actually GOT a 'live person' that they had to 'connect me to someone else' where-in I was subject to MORE 'music' before being hung up on! I stuck with AT&T now for many years and as they are one of the HIGHEST priced companies.. I am thinking it's time to CHANGE!!!!!!

AT&T IS THE WORSE! AT&T IS THE WORSE!! Every time I call they can't find my account, even with an account number. My internet has never worked correctly. I need ONE cable replaced and she told me to take a picture of it, take it to the store and get it. I CAN'T REPLACE IT MYSELF. So, she can send out a tech for $99 (because it's like an entire install) then changed it to "no it's a wiring issue so it's $150" I need one freakin' cable AT&T!!

ON HOLD FOR 2 FREAKING HOURS I am just trying to cancel an upgrade order...just cancel. And i've been on hold for 2 hours. Like are you f****** serious?!?!?

My data was breached My data was breached. I found out when Farmers Branch police called, I have a police report, proof that 40+ inquiries are on my credit report, my score has dropped 90 points, and I can no longer purchase a house. 1st call, they blind transferred me to experian. 2nd call, They told me to contact local law enforcement. I spent $700 protecting my credit. This company is evil.