Very Disappointed Customer First my email address was hacked then I changed the primary email, then I noticed they changed it back to the old primary email. Which I asked them to remove the old email from my account which they never did. My wi-fi on my pc is 2.4 when it is supposed to be 5ghz. I received a duplicate phone number however, the business that I received the duplicate number changed their number after I contacted them. They do not like to respond by email to complaints they prefer to call and then it's your word against theirs. I am not interested in going to another company, they should just fix the issues and try to keep their especially long-time customers. Now, I do not want Fiber, I am satisfied with the service I have now. Well, I received a notice that they are charging $5.00 more for internet, and I do not have Fiber. No excuse for the increase. The service was hacked, and they sent out a letter informing the customers, now they want to increase the internet service. Not good customer service from At&t. My former router modem which I received was not refurbished it still had old customers information such as parent child safety which kept me from making changes to router modem, so I just sent it back and received a replacement. What are they doing to retain their customer's? No Senior citizen discounts. lol Just expect better from them especially since my bills are up to date not that it makes a difference. Well, I will be checking out other internet services as of now!

AT&T Billing AT&T Billing - fraudulent AT&T promised the bill is $80 flat for services. However when the bill showed up it is $10 more. I called customer service, and the customer service says they added a package that I never requested. And the bill will be lower next month.

Absolutely horrible Absolutely horrible. Switched to AT&T before deploying with the Army and they promised me I could suspend my service and resume when I got back. Long story short I was lied to by several employees and am now stuck half way across the world with a $680 phone bill for the next 9 months. I have spent countless hours on the phone with customer service and many other branches and have been told there’s nothing they can do. I absolutely frustrated and would never recommend this service to anyone.

My data was breached My data was breached. I found out when Farmers Branch police called, I have a police report, proof that 40+ inquiries are on my credit report, my score has dropped 90 points, and I can no longer purchase a house. 1st call, they blind transferred me to experian. 2nd call, They told me to contact local law enforcement. I spent $700 protecting my credit. This company is evil.

After 28 years as a AT&T client this is how I’M treated Unfortunately, I see your reviews already have your company in the toilet. I’ve put up with this company since 1996. I called AT@T as I received a memo that my data has expired. I explained to the rep that I had a lot of roll over. But apparently the extra data roll over goes away after 12 months. My new period begins on the 7th so I asked for her to give me 1 GB of data to hold me over since I needed my IPad for business reasons in a couple days. So what does she say. She says that AT@T won’t allow for that request. She can only sell me the unlimited plan. I explained to her that I’ve been paying for 4 lines for over 20 years and have been with them since 1996. I don’t need the unlimited plan. I never will need the unlimited plan. She confirmed that I was indeed with AT@T since 1996 and thanked me for my loyalty. But unfortunately, she was unable to help me unless I switched to unlimited data. AT@T has to be the most incompetent, idiotic company ever to treat a customer that pays their monthly bill like clockwork. Let’s see $145 per month times 12 months times 28 years equals $48,720 that they have made from me. Apparently, loyalty means nothing to these stupid people that don’t have a clue how to retain their most important base of clients. So pay attention all you loyal AT@T clients. If they have no loyalty to me, they could care less about you too. May I suggest that if you have AT@T, you find another carrier as I am now. To all you stock holders of AT@T, is this really a stock you want to hold onto? Apparently. No one taught this new generation of top executives about retention and loyalty base. Maybe a loss of shareholders and customers will make them think again when a long time customer asks for a favor of a $10 GB of data to hold them over until their next billing statement.