Poor service My phone stopped working so I went to an at&t store & was told my phone needed replaced & they were not allowed to open the new one until I paid for it?? So I paid for it & after they opened it they still would not work so they told me my account was that old that it was discontinued & I would need to open a new one?? But after I said I was going to leave & contact AT&T direct they finally got the new phone working under the old plan I was told but I still paid for a new phone I d id not need (would not take it back because it was opened) now I get my first bill since I was there & it is all screwed up & can not talk to anyone in the US on the phone to get it taken care of VERY POOR SERVICE if you are thinking about AT&T look else where after 20 years they could care less. Run & do not look back

AT&T IS THE WORSE! AT&T IS THE WORSE!! Every time I call they can't find my account, even with an account number. My internet has never worked correctly. I need ONE cable replaced and she told me to take a picture of it, take it to the store and get it. I CAN'T REPLACE IT MYSELF. So, she can send out a tech for $99 (because it's like an entire install) then changed it to "no it's a wiring issue so it's $150" I need one freakin' cable AT&T!!

After 28 years as a AT&T client this is how I’M treated Unfortunately, I see your reviews already have your company in the toilet. I’ve put up with this company since 1996. I called AT@T as I received a memo that my data has expired. I explained to the rep that I had a lot of roll over. But apparently the extra data roll over goes away after 12 months. My new period begins on the 7th so I asked for her to give me 1 GB of data to hold me over since I needed my IPad for business reasons in a couple days. So what does she say. She says that AT@T won’t allow for that request. She can only sell me the unlimited plan. I explained to her that I’ve been paying for 4 lines for over 20 years and have been with them since 1996. I don’t need the unlimited plan. I never will need the unlimited plan. She confirmed that I was indeed with AT@T since 1996 and thanked me for my loyalty. But unfortunately, she was unable to help me unless I switched to unlimited data. AT@T has to be the most incompetent, idiotic company ever to treat a customer that pays their monthly bill like clockwork. Let’s see $145 per month times 12 months times 28 years equals $48,720 that they have made from me. Apparently, loyalty means nothing to these stupid people that don’t have a clue how to retain their most important base of clients. So pay attention all you loyal AT@T clients. If they have no loyalty to me, they could care less about you too. May I suggest that if you have AT@T, you find another carrier as I am now. To all you stock holders of AT@T, is this really a stock you want to hold onto? Apparently. No one taught this new generation of top executives about retention and loyalty base. Maybe a loss of shareholders and customers will make them think again when a long time customer asks for a favor of a $10 GB of data to hold them over until their next billing statement.

Took money from me caused me to be overdrawn My bill went from $107 to $396 in one month. I called, it seams they started direct TV by mistake. No problem they took it off. The major major problem was giving my money back. They could not credit my account. A big company like them does not have that technology in todays time, REALY! Only a credit card and I have to wait 3 days before they will send the card. This is the stupidest thing I have ever heard. In addition this unexpected draft caused my account to be overdrawn and I can not even deposit the money into my account.

Worst phone service Worst phone service. They have been overcharging me for years. Finally I change to a T-Mobile, and att is still charging me. Spoke to about a million people. I have been hung up on, given wrong numbers. And basically so frustrated with their customer service. Don't use them.