Very Disappointed Customer First my email address was hacked then I changed the primary email, then I noticed they changed it back to the old primary email. Which I asked them to remove the old email from my account which they never did. My wi-fi on my pc is 2.4 when it is supposed to be 5ghz. I received a duplicate phone number however, the business that I received the duplicate number changed their number after I contacted them. They do not like to respond by email to complaints they prefer to call and then it's your word against theirs. I am not interested in going to another company, they should just fix the issues and try to keep their especially long-time customers. Now, I do not want Fiber, I am satisfied with the service I have now. Well, I received a notice that they are charging $5.00 more for internet, and I do not have Fiber. No excuse for the increase. The service was hacked, and they sent out a letter informing the customers, now they want to increase the internet service. Not good customer service from At&t. My former router modem which I received was not refurbished it still had old customers information such as parent child safety which kept me from making changes to router modem, so I just sent it back and received a replacement. What are they doing to retain their customer's? No Senior citizen discounts. lol Just expect better from them especially since my bills are up to date not that it makes a difference. Well, I will be checking out other internet services as of now!

Worst phone service Worst phone service. They have been overcharging me for years. Finally I change to a T-Mobile, and att is still charging me. Spoke to about a million people. I have been hung up on, given wrong numbers. And basically so frustrated with their customer service. Don't use them.

Worst company ever 1. Poor customer service: The level of customer service I have received has been abysmal. 2. Deception during sales: I was misled at the time of purchase. 3. Inability to pay off device: Despite trading in an iPhone 13 Pro and attempting to pay off the new device in full, I was told it wasn't possible without continuing to pay $5 per month for 3 years. 4. Poor signal reception: The signal is consistently weak or nonexistent in my area. 5. Lengthy duration of service: I have been a customer for 7 months and these issues persist. 6. Inability to activate additional eSIM: I need to activate another eSIM on my iPhone 15 Pro Plus for work purposes, but I was informed by AT&T that this is not possible until the device is fully paid off. 7. Unwillingness to resolve issues: Despite my attempts to address these issues, there has been no satisfactory resolution. I find it unacceptable that a company of your size engages in such deceptive practices. I demand immediate action to rectify these issues or I will be forced to take legal actions.

It's Saturday April 27th 2024 It's Saturday April 27th 2024. I have spent nearly 3 hours.. TRYING-to get a SIMPLE issue resolved!!! The first problem is that AT&T's MENU and AUTOMATED SYSTEM-does not WANT us to actually get through-to a REAL LIVE PERSON!! Out of 11 attempts? I was told the THREE measily times I actually GOT a 'live person' that they had to 'connect me to someone else' where-in I was subject to MORE 'music' before being hung up on! I stuck with AT&T now for many years and as they are one of the HIGHEST priced companies.. I am thinking it's time to CHANGE!!!!!!

AT&T Billing AT&T Billing - fraudulent AT&T promised the bill is $80 flat for services. However when the bill showed up it is $10 more. I called customer service, and the customer service says they added a package that I never requested. And the bill will be lower next month.