It's Saturday April 27th 2024 It's Saturday April 27th 2024. I have spent nearly 3 hours.. TRYING-to get a SIMPLE issue resolved!!! The first problem is that AT&T's MENU and AUTOMATED SYSTEM-does not WANT us to actually get through-to a REAL LIVE PERSON!! Out of 11 attempts? I was told the THREE measily times I actually GOT a 'live person' that they had to 'connect me to someone else' where-in I was subject to MORE 'music' before being hung up on! I stuck with AT&T now for many years and as they are one of the HIGHEST priced companies.. I am thinking it's time to CHANGE!!!!!!

Worst company ever 1. Poor customer service: The level of customer service I have received has been abysmal. 2. Deception during sales: I was misled at the time of purchase. 3. Inability to pay off device: Despite trading in an iPhone 13 Pro and attempting to pay off the new device in full, I was told it wasn't possible without continuing to pay $5 per month for 3 years. 4. Poor signal reception: The signal is consistently weak or nonexistent in my area. 5. Lengthy duration of service: I have been a customer for 7 months and these issues persist. 6. Inability to activate additional eSIM: I need to activate another eSIM on my iPhone 15 Pro Plus for work purposes, but I was informed by AT&T that this is not possible until the device is fully paid off. 7. Unwillingness to resolve issues: Despite my attempts to address these issues, there has been no satisfactory resolution. I find it unacceptable that a company of your size engages in such deceptive practices. I demand immediate action to rectify these issues or I will be forced to take legal actions.

After 28 years as a AT&T client this is how I’M treated Unfortunately, I see your reviews already have your company in the toilet. I’ve put up with this company since 1996. I called AT@T as I received a memo that my data has expired. I explained to the rep that I had a lot of roll over. But apparently the extra data roll over goes away after 12 months. My new period begins on the 7th so I asked for her to give me 1 GB of data to hold me over since I needed my IPad for business reasons in a couple days. So what does she say. She says that AT@T won’t allow for that request. She can only sell me the unlimited plan. I explained to her that I’ve been paying for 4 lines for over 20 years and have been with them since 1996. I don’t need the unlimited plan. I never will need the unlimited plan. She confirmed that I was indeed with AT@T since 1996 and thanked me for my loyalty. But unfortunately, she was unable to help me unless I switched to unlimited data. AT@T has to be the most incompetent, idiotic company ever to treat a customer that pays their monthly bill like clockwork. Let’s see $145 per month times 12 months times 28 years equals $48,720 that they have made from me. Apparently, loyalty means nothing to these stupid people that don’t have a clue how to retain their most important base of clients. So pay attention all you loyal AT@T clients. If they have no loyalty to me, they could care less about you too. May I suggest that if you have AT@T, you find another carrier as I am now. To all you stock holders of AT@T, is this really a stock you want to hold onto? Apparently. No one taught this new generation of top executives about retention and loyalty base. Maybe a loss of shareholders and customers will make them think again when a long time customer asks for a favor of a $10 GB of data to hold them over until their next billing statement.

AT&T IS THE WORSE! AT&T IS THE WORSE!! Every time I call they can't find my account, even with an account number. My internet has never worked correctly. I need ONE cable replaced and she told me to take a picture of it, take it to the store and get it. I CAN'T REPLACE IT MYSELF. So, she can send out a tech for $99 (because it's like an entire install) then changed it to "no it's a wiring issue so it's $150" I need one freakin' cable AT&T!!

My bill has been $136 My bill has been $136. for years. This past month it went up to $146 so I called and they said my plan has changed because the plan I had they don't have anymore SO they just gave me one with out my knowledge regardless if I wanted it or not. I have talked to Trustpilot in the past they are wonderful. I still do not have 5G and I only live est. 5 miles out of town. I only have 1 phone and line. I asked At&t sense when did at&t start telling me what plan I will have. I'm paying for things I do not even have. What is my options for this problem?