Poor service My phone stopped working so I went to an at&t store & was told my phone needed replaced & they were not allowed to open the new one until I paid for it?? So I paid for it & after they opened it they still would not work so they told me my account was that old that it was discontinued & I would need to open a new one?? But after I said I was going to leave & contact AT&T direct they finally got the new phone working under the old plan I was told but I still paid for a new phone I d id not need (would not take it back because it was opened) now I get my first bill since I was there & it is all screwed up & can not talk to anyone in the US on the phone to get it taken care of VERY POOR SERVICE if you are thinking about AT&T look else where after 20 years they could care less. Run & do not look back

It's Saturday April 27th 2024 It's Saturday April 27th 2024. I have spent nearly 3 hours.. TRYING-to get a SIMPLE issue resolved!!! The first problem is that AT&T's MENU and AUTOMATED SYSTEM-does not WANT us to actually get through-to a REAL LIVE PERSON!! Out of 11 attempts? I was told the THREE measily times I actually GOT a 'live person' that they had to 'connect me to someone else' where-in I was subject to MORE 'music' before being hung up on! I stuck with AT&T now for many years and as they are one of the HIGHEST priced companies.. I am thinking it's time to CHANGE!!!!!!

AT&T sucks. I haven't been a customer of AT&T for many years, yet they kept all of my info, which got leaked in the latest breech. Now I'm having to deal with spam phone calls, text messages, and spam emails on a daily basis. This is just stupid. I've had this phone number for years, and the same with my email, and I'm not going through the hassle of changing either one of them. Them providing Experian Identity Works for 1 year is just a slap in the face, because I'm having to waste 1-2 hours everyday with all of the spam crap. AT&T should be sued for their indiscretions.

ON HOLD FOR 2 FREAKING HOURS I am just trying to cancel an upgrade order...just cancel. And i've been on hold for 2 hours. Like are you f****** serious?!?!?

Absolutely horrible Absolutely horrible. Switched to AT&T before deploying with the Army and they promised me I could suspend my service and resume when I got back. Long story short I was lied to by several employees and am now stuck half way across the world with a $680 phone bill for the next 9 months. I have spent countless hours on the phone with customer service and many other branches and have been told there’s nothing they can do. I absolutely frustrated and would never recommend this service to anyone.