WORTHLESS FRAUD SUPPORT I have been trying to contact AT&T for a week to report a fraudulent account someone opened with my SSN. The fraud department's phone menu hung up on me three separate times. I called their general support center to try to get help, and they redirected me to the fraud department, saying to give it a day or two, and that there must be something wrong with the phone lines. I thanked them for their help and called back the fraud center a day or two later. When I called the fraud department back, it was impossible to get a human being on the phone. Their AI spoke to me and told me I could go to the website and file a claim there. Tried several different options in the phone menu, but to no avail. Ridiculous. Why have a fraud department at all if its just an AI? (Which couldn't help me at all, BTW) SO frustrated. Glad I've never been an AT&T customer.

AT&T IS THE WORSE! AT&T IS THE WORSE!! Every time I call they can't find my account, even with an account number. My internet has never worked correctly. I need ONE cable replaced and she told me to take a picture of it, take it to the store and get it. I CAN'T REPLACE IT MYSELF. So, she can send out a tech for $99 (because it's like an entire install) then changed it to "no it's a wiring issue so it's $150" I need one freakin' cable AT&T!!

My bill has been $136 My bill has been $136. for years. This past month it went up to $146 so I called and they said my plan has changed because the plan I had they don't have anymore SO they just gave me one with out my knowledge regardless if I wanted it or not. I have talked to Trustpilot in the past they are wonderful. I still do not have 5G and I only live est. 5 miles out of town. I only have 1 phone and line. I asked At&t sense when did at&t start telling me what plan I will have. I'm paying for things I do not even have. What is my options for this problem?

Worst company ever 1. Poor customer service: The level of customer service I have received has been abysmal. 2. Deception during sales: I was misled at the time of purchase. 3. Inability to pay off device: Despite trading in an iPhone 13 Pro and attempting to pay off the new device in full, I was told it wasn't possible without continuing to pay $5 per month for 3 years. 4. Poor signal reception: The signal is consistently weak or nonexistent in my area. 5. Lengthy duration of service: I have been a customer for 7 months and these issues persist. 6. Inability to activate additional eSIM: I need to activate another eSIM on my iPhone 15 Pro Plus for work purposes, but I was informed by AT&T that this is not possible until the device is fully paid off. 7. Unwillingness to resolve issues: Despite my attempts to address these issues, there has been no satisfactory resolution. I find it unacceptable that a company of your size engages in such deceptive practices. I demand immediate action to rectify these issues or I will be forced to take legal actions.

Worst scam ever Worst scam ever. Switch us to fiber at home and business just to price gouge us for $700 in a month between the 2. I would think there's a federal investigation into this and a class action lawsuit already. They farm customer service out to foreign countries. The people they likely only pay very little to for cheap labor. No internet at home for 4 weeks due to all this. Business net constantly going down and after 2 months our landlines doesn't work.