Very Disappointed Customer First my email address was hacked then I changed the primary email, then I noticed they changed it back to the old primary email. Which I asked them to remove the old email from my account which they never did. My wi-fi on my pc is 2.4 when it is supposed to be 5ghz. I received a duplicate phone number however, the business that I received the duplicate number changed their number after I contacted them. They do not like to respond by email to complaints they prefer to call and then it's your word against theirs. I am not interested in going to another company, they should just fix the issues and try to keep their especially long-time customers. Now, I do not want Fiber, I am satisfied with the service I have now. Well, I received a notice that they are charging $5.00 more for internet, and I do not have Fiber. No excuse for the increase. The service was hacked, and they sent out a letter informing the customers, now they want to increase the internet service. Not good customer service from At&t. My former router modem which I received was not refurbished it still had old customers information such as parent child safety which kept me from making changes to router modem, so I just sent it back and received a replacement. What are they doing to retain their customer's? No Senior citizen discounts. lol Just expect better from them especially since my bills are up to date not that it makes a difference. Well, I will be checking out other internet services as of now!

AT&T Billing AT&T Billing - fraudulent AT&T promised the bill is $80 flat for services. However when the bill showed up it is $10 more. I called customer service, and the customer service says they added a package that I never requested. And the bill will be lower next month.

I had my mobiles ported over to another… I had my mobiles ported over to another company going on a year ago. Yesterday I recieved a call from a debt collector stating that i owed them $216.00. I have call several times a talk with some smart ass people there and still no resolution. I have proof that i had service with another provider and AT&T are billing me of a service that I DID NOT HAVE. They stated its because i canceled service during a billing cycle and they do mot prorate there bill. These thieves have turned my account over to collections and i now have this on my credit report. AT&T is performing unfair billing practices and there customer care (so called ) are not worth my time. If there are enough people who are or have had this same issue we can start a class action lawsuit for the ruining peoples credit and billing for a service that they did not supply. I am in the process of filing a complaint the the Secretary of States office at this time. Anyone who may read this please keep in mind that we where there customers for 28 years and now they are trying to screw everyone that they can.

WORTHLESS FRAUD SUPPORT I have been trying to contact AT&T for a week to report a fraudulent account someone opened with my SSN. The fraud department's phone menu hung up on me three separate times. I called their general support center to try to get help, and they redirected me to the fraud department, saying to give it a day or two, and that there must be something wrong with the phone lines. I thanked them for their help and called back the fraud center a day or two later. When I called the fraud department back, it was impossible to get a human being on the phone. Their AI spoke to me and told me I could go to the website and file a claim there. Tried several different options in the phone menu, but to no avail. Ridiculous. Why have a fraud department at all if its just an AI? (Which couldn't help me at all, BTW) SO frustrated. Glad I've never been an AT&T customer.

My bill has been $136 My bill has been $136. for years. This past month it went up to $146 so I called and they said my plan has changed because the plan I had they don't have anymore SO they just gave me one with out my knowledge regardless if I wanted it or not. I have talked to Trustpilot in the past they are wonderful. I still do not have 5G and I only live est. 5 miles out of town. I only have 1 phone and line. I asked At&t sense when did at&t start telling me what plan I will have. I'm paying for things I do not even have. What is my options for this problem?