WORTHLESS FRAUD SUPPORT I have been trying to contact AT&T for a week to report a fraudulent account someone opened with my SSN. The fraud department's phone menu hung up on me three separate times. I called their general support center to try to get help, and they redirected me to the fraud department, saying to give it a day or two, and that there must be something wrong with the phone lines. I thanked them for their help and called back the fraud center a day or two later. When I called the fraud department back, it was impossible to get a human being on the phone. Their AI spoke to me and told me I could go to the website and file a claim there. Tried several different options in the phone menu, but to no avail. Ridiculous. Why have a fraud department at all if its just an AI? (Which couldn't help me at all, BTW) SO frustrated. Glad I've never been an AT&T customer.

ON HOLD FOR 2 FREAKING HOURS I am just trying to cancel an upgrade order...just cancel. And i've been on hold for 2 hours. Like are you f****** serious?!?!?

After 28 years as a AT&T client this is how I’M treated Unfortunately, I see your reviews already have your company in the toilet. I’ve put up with this company since 1996. I called AT@T as I received a memo that my data has expired. I explained to the rep that I had a lot of roll over. But apparently the extra data roll over goes away after 12 months. My new period begins on the 7th so I asked for her to give me 1 GB of data to hold me over since I needed my IPad for business reasons in a couple days. So what does she say. She says that AT@T won’t allow for that request. She can only sell me the unlimited plan. I explained to her that I’ve been paying for 4 lines for over 20 years and have been with them since 1996. I don’t need the unlimited plan. I never will need the unlimited plan. She confirmed that I was indeed with AT@T since 1996 and thanked me for my loyalty. But unfortunately, she was unable to help me unless I switched to unlimited data. AT@T has to be the most incompetent, idiotic company ever to treat a customer that pays their monthly bill like clockwork. Let’s see $145 per month times 12 months times 28 years equals $48,720 that they have made from me. Apparently, loyalty means nothing to these stupid people that don’t have a clue how to retain their most important base of clients. So pay attention all you loyal AT@T clients. If they have no loyalty to me, they could care less about you too. May I suggest that if you have AT@T, you find another carrier as I am now. To all you stock holders of AT@T, is this really a stock you want to hold onto? Apparently. No one taught this new generation of top executives about retention and loyalty base. Maybe a loss of shareholders and customers will make them think again when a long time customer asks for a favor of a $10 GB of data to hold them over until their next billing statement.

Scammers Scammers! They have representatives all over in departmental stores promising customers gift cards if they purchase a line with them. But the gift cards never arrive. We made multiple claims and after several calls to AT&T Rewards Centre, Billing & Sales Department they finally tell us that we aren't eligible for the card. Wasted our energy & time only to get scammed. Utterly disappointing service. Don't believe the sales reps they have in departmental stores. Never recommending this service line to anyone.

Took money from me caused me to be overdrawn My bill went from $107 to $396 in one month. I called, it seams they started direct TV by mistake. No problem they took it off. The major major problem was giving my money back. They could not credit my account. A big company like them does not have that technology in todays time, REALY! Only a credit card and I have to wait 3 days before they will send the card. This is the stupidest thing I have ever heard. In addition this unexpected draft caused my account to be overdrawn and I can not even deposit the money into my account.