Signed up with promo for a free Xbox X Signed up with promo for a free Xbox X. Xbox does not work properly and when contacted Verizon there is nothing they can do. Told me to call Microsoft for help. We got this for my son's 7th birthday and a WASTE. Stay away from Verizon promos as they do it to lock you in then you're TRAPPED.

Rip off company Rip off company, charges fees I did not expect. I wanted a new phone for an existing phone I owned from Verizon, spoke with a representive a foreign country she took my order. I was charged for activating a NEW Phone Line and other fees !! All I Wanted Was A NEW PHONE. Verizon refused to refund me they said I ordered a new line !!! On the phone for 3 hours and I got No where. I have been paying $200 a month and this sheister company messed up my bill and continues to charge me fees something I did not purchase.

I cancelled my service with Verizon… I cancelled my service with Verizon because they've gotten super pricey. When I switched services I was no longer able to access my account on line. I called multiple times requesting my final bill just to be told customer service couldn't help me over the phone and go to a store. And then Verizon decides to send it directly to a collection agency? Seriously? I haven't even been gone a month. If you were so worried you weren't going to get your money, I shouldn't have been locked out of the account. I'm so happy I made the switch. Verizon is a horrible cell company. I don't know why it took me so long to make the change.

Been a Verizon customer for over 25… Been a Verizon customer for over 25 years. Multiple lines. Bought a new Pixel 8 one month and ten days ago and the wireless antenna is bad. Just spent over an hour on the phone with a tech and no solution. However, they will give me a refurbished phone in trade. Thanks a lot. Threw away $700.00 Have to find a new carrier but afraid none of them really care.

Customer service is beyond horrible Customer service is beyond horrible. I have tried to change phone service from a business account to personal account since I am retired. It has been going on for 3 months with long hold times, a change that they told me would take 24 to 48 hours. To the point that Verizon is totally not a company I will ever use age again for cell service. By the way, the change has still not been completed.